Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawanda Shealey-Walker

Saint Augustine,FL

Summary

I’m a new college graduate with an Associate degree. I currently work for the St Johns County School Board as an after school aid. I have previous skills in child development, clerical, and customer service. I am willing to work full time, part time, or seasonal. I am easy to catch on to any job title and excel past the level needed for the job.

Overview

19
19
years of professional experience

Work History

Before and After School Assistant

St Johns County School Board
Saint Augustine, FL
09.2023 - Current
  • Supervised daily snack times, ensuring all children had access to healthy snacks.
  • Created an atmosphere conducive to learning through positive reinforcement techniques.
  • Provided support for individual students who may need extra attention due to behavioral or academic concerns.
  • Checked attendance records each day to ensure accuracy of information provided by families regarding absences.
  • Facilitated group discussions among students on topics such as bullying prevention, conflict resolution.
  • Encouraged social interactions between students from different backgrounds or cultures.
  • Cared for minor injuries or illnesses that occurred onsite and reported any serious incidents immediately to the appropriate personnel.
  • Ensured that all safety regulations were followed during activities.
  • Managed student discipline issues according to established procedures while promoting positive behavior choices.
  • Assisted with the supervision of students in a safe and secure learning environment.
  • Provided assistance with homework assignments and other educational activities as needed.
  • Performed general cleaning duties around the facility such as tidying up classrooms or restocking supplies.
  • Organized recreational games and activities for children to participate in before and after school hours.
  • Responded quickly and appropriately to emergency situations including fire drills or medical emergencies.
  • Monitored playground activities during recess periods, intervening when necessary to ensure safety of all participants.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Observed behavioral issues to alert parents or guardians.
  • Supervised children aged X-X, ensuring a safe and nurturing environment.

Customer Service Representative

Alorica for Verizon
Moultrie
02.2021 - 07.2021
  • Managed Customer accounts, Conducted customer service surveys, Worked in inbound call center, Assistant customers via live chat, Collected and documented orders, Responded to inquiries and issues

Call Center Agent

Concentrix
Valdosta
03.2020 - 01.2021
  • Taking payments, Change of service, Reset login information, Troubleshoot Internet/ Receivers, Manage bill statements

Team Members/ Cashier

Michael's Crafting store
San Diego
09.2016 - 02.2017
  • Assisting customers with arts and crafts ideas, Operating Registers, Handling returns and exchanges

Substitute Teacher, K-12

Colquitt County Board Of Education
Moultrie, GA
04.2008 - 12.2010
  • Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
  • Encouraged open communication between teachers and parents about student progress.
  • Established positive relationships with administrators, teachers and parents.
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Organized educational games or projects that reinforce concepts taught in class.
  • Utilized various teaching techniques to motivate students and foster their academic growth.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
  • Maintained classroom order and enforced school and class rules.
  • Left notes for head teacher about notable students, events and problems.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Took attendance and maintained attendance records during period as substitute.
  • Followed established lesson plans to continue learning trajectory.
  • Answered student questions about course concepts.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Explained assignments and relayed information from lead teacher.
  • Assessed student understanding through informal and formal methods.
  • Provided classroom instruction following regular teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Engaged students in discussions to promote interest and drive learning.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Fostered a positive learning environment that promoted mutual respect.
  • Encouraged student participation and active learning in the classroom.
  • Adapted teaching methods to meet diverse student learning styles.
  • Implemented conflict resolution strategies to manage student disputes.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Utilized positive reinforcement to motivate students.
  • Prepared and delivered instructional materials suited to varied learning levels.
  • Addressed individual student needs and accommodated learning differences.
  • Implemented classroom rules to maintain order and discipline.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided notes and reports on school day activities to primary teacher.
  • Integrated real-world examples to make learning relevant and engaging.
  • Provided guidance to struggling learners by offering alternative methods of instruction.
  • Enforced school policies regarding discipline, attendance, dress code.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Adapted teaching methods according to the individual needs of each student.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Instructed small groups or individual students who need extra help or attention.
  • Modified instructional materials as needed for special education students.
  • Developed creative activities to engage students in learning opportunities.

Team Member/Customer Service

Lowe's
Moultrie
03.2005 - 04.2006
  • Performing clerical tasks such as entering data into computers, answering phones, and filing paperwork, Interacting with contractors, architects, designers, and other team members throughout the project life cycle, Ensuring that all customer orders are accurately filled, processed, and delivered on time

Education

Associate of Arts -

Florida State College at Jacksonville
05-2024

High school diploma or GED -

Skills

  • Help Desk
  • Sales
  • Live Chat
  • Desktop Support
  • Technical Support
  • Clerical Experience

Child development

  • Activity Planning
  • Activities leadership
  • Early education
  • Early Childhood Development
  • Activities Planning
  • Cleaning and sanitizing
  • Care Planning
  • Classroom Organization
  • Infant Care
  • Social Development
  • Special Needs Care

Timeline

Before and After School Assistant

St Johns County School Board
09.2023 - Current

Customer Service Representative

Alorica for Verizon
02.2021 - 07.2021

Call Center Agent

Concentrix
03.2020 - 01.2021

Team Members/ Cashier

Michael's Crafting store
09.2016 - 02.2017

Substitute Teacher, K-12

Colquitt County Board Of Education
04.2008 - 12.2010

Team Member/Customer Service

Lowe's
03.2005 - 04.2006

Associate of Arts -

Florida State College at Jacksonville

High school diploma or GED -

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