Shawanda Springs
Sylacauga,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations. At Foundever, excelled in conflict resolution and active listening, significantly improving client retention. Skilled in data entry and problem-solving, adept at managing high-stress situations with professionalism. Demonstrates a strong ability to increase customer satisfaction and repeat business through empathetic service and efficient problem resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Job Ended and They Needed to Find More Work for Me
Foundever
11.2023 - 01.2024
- Doctor request breaks in between Treatments I was on and I needed time to rest and prepare for work
Customer Service Representative
Sitel
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Alorica
05.2000 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
02.2016
High School Diploma -
09.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Payment Processing
- Professional telephone demeanor
Church Secretary and licensed Elder
I am the general church secretary at my church. I handle all reports and make sure the bills are paid in a timely manner. I also hold Elders preaching license. I deal with many people in my area of work with the church
Timeline
Job Ended and They Needed to Find More Work for Me - Foundever
11.2023 - 01.2024
Customer Service Representative - Sitel
08.2023 - 01.2024
Customer Service Representative - Alorica
05.2000 - 02.2022
Ashford University - Bachelor of Arts, Business Administration
James Madison - High School Diploma,
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