Shawanna Grant
Killeen,TX
Summary
Versatile Unit Training Manager recognized for developing and carrying out training programs for over 132 military personnel and civilians across six dental clinics. Successful in devising effective training programs and overseeing implementation. Strengths include conducting orientation sessions and monitoring training programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Training Manager
502nd Medical Company Dental Area Support, US Army
10.2023 - 02.2024
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Streamlined the unit''s training program, identifying gaps in knowledge and developing targeted training plans.
- Improved retention rates by creating engaging courses tailored to individual learning styles and needs.
- Boosted team performance with continuous skill assessments and regular feedback sessions.
- Managed resources effectively, ensuring all necessary materials were available for successful training sessions.
- Collaborated with senior leadership to establish clear goals and objectives for the unit''s ongoing development.
- Evaluated external training programs, incorporating best practices into the unit''s own curriculum for continuous improvement.
Unit Training Manager
Fort Stewart DENTAC Headquarters, US Army
04.2021 - 06.2023
- Boosted overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Managed resources effectively, ensuring all necessary materials were available for successful training sessions.
- Collaborated with senior leadership to establish clear goals and objectives for the unit''s ongoing development.
- Evaluated external training programs, incorporating best practices into the unit''s own curriculum for continuous improvement.
- Established partnerships with relevant organizations to bring in guest speakers or experts for specialized training opportunities.
Assistant Clinic Manager/Referral Coordinator
Dental Clinic #4, Fort Stewart DENTAC, US Army
01.2018 - 04.2021
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Ensured compliance with healthcare regulations by maintaining accurate records and staying up-to-date on industry best practices.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
Dental Assistant/Sterilization Technician/Supply Technician
Area Support Group-Kuwait, US Army
12.2016 - 11.2017
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for 10-20 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Orthodontic Assistant/Online Training Coordinator
Walter Reed National Military Medical Center
09.2013 - 11.2016
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
Education
No Degree - Biology
Huston-Tillotson University
Austin, TXAssociate of Applied Science -
American Public University System
Charles Town, WVHigh School Diploma -
Floresville High School
Floresville, TX05.2003
Skills
- Existing program improvement
- Learning Management Systems
- Records Maintenance
- Schedule Management
- Training Program Development
- Employee Development
- New Employee Training
- New hire on-boarding
- Written and oral communication
- Adaptive Learning
- Program Management
- FMLA knowledge
- Patient Scheduling
- Proficiency in medical management systems
- Referral Coordination
- File Maintenance
- Clinical management
- Administrative Leadership
- Problem-solving abilities
- Multi-line telephone operation
Certification
- RDA - Registered Dental Assistant
- Basic Life Support (BLS)
Timeline
Unit Training Manager
502nd Medical Company Dental Area Support, US Army
10.2023 - 02.2024
Unit Training Manager
Fort Stewart DENTAC Headquarters, US Army
04.2021 - 06.2023
Assistant Clinic Manager/Referral Coordinator
Dental Clinic #4, Fort Stewart DENTAC, US Army
01.2018 - 04.2021
Dental Assistant/Sterilization Technician/Supply Technician
Area Support Group-Kuwait, US Army
12.2016 - 11.2017
Orthodontic Assistant/Online Training Coordinator
Walter Reed National Military Medical Center
09.2013 - 11.2016
No Degree - Biology
Huston-Tillotson University
Associate of Applied Science -
American Public University System
High School Diploma -
Floresville High School
- RDA - Registered Dental Assistant
- Basic Life Support (BLS)
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