Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWANNA LACY

Indianapolis

Summary

Accomplished and energetic MHS with a solid history of achievement in Enrollment . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Problem-solving, Notifying errors in systems and People skills. Goal-oriented Enrollment Processor 1 dedicated to high levels of customer satisfaction and meeting aggressive business goals. Multitask and a team player with specialized knowledge in anything when trained. I'm a great addition to anyone's company and take anything I do as a personal goal of mine.

Overview

14
14
years of professional experience

Work History

Accounts Payable Specialist

Dana Transport
03.2024 - 08.2025
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
  • Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
  • Scanning payments and invoices, putting them into the system writing checks.

Customer Support

3CLLC
07.2021 - 02.2024
  • Resolved customer issues (e.g., documents that were deleted, documents that were late in being sent, etc.).
  • Assisted numerous customers by answering questions, responding to inquiries, and handling phone requests.
  • .
  • Developed team communications and information for events and meetings.
  • Answered an average of 65 or more calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Collaborated with UPS and FedEx to reduce package loss.
  • Solved issues, improved operations, and provided excellent customer service.

Customer Support Specialist

Meduit
05.2019 - 07.2021
  • I oversaw over 25 hospitals and companies I was their point of contact.
  • Increased productivity by anticipating needs and providing excellent support.
  • Maintained a calm and professional demeanor while providing excellent customer service on all calls in difficult situations.
  • Incentivized team members to meet production goals by training new collections representatives on collection processes.
  • Collected on past due accounts.
  • Looked into accounts that had balance errors using accounting software.
  • Maintained a high volume of calls to meet the demands of a busy group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Met or exceeded performance goals on a consistent basis.
  • Kept track of account and credit report changes.
  • Worked with account holders to come up with repayment plans and reduce collections receivables.

Enrollment Processor

Managed Health Services
01.2017 - 04.2019
  • Use computers for various applications, such as database management or word processing.
  • Responsible for updating Medicaid Patient's eligibility and demographics in a timely manner
  • Responsible for running several error reports from various softwares and updating with the correct information daily.
  • Helped audit and create SOP's for job descriptions and training.
  • Helped train new employees.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.Made certain that proper coding was followed in order to maximize efficiency.
  • Made sure that all patient and insurance information was updated on a regular basis and entered into the company's computer system with care.
  • Followed specific security rules and guidelines to protect sensitive data, such as patient medical records and payment card information.
  • Instructed clients on the amounts covered under benefit plans in easy-to-understand terminology.

Office Manager

First Advantage Health Inc
06.2014 - 02.2017
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Kept track of and evaluated employee performance in order to complete reviews, make advancement recommendations, and address productivity issues.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Assisted customers with processing new hire I-9 tax documents.
  • Scheduling background check appointments for new hires.
  • Data Entry over 10,000 kph
  • Switchboard over 10 lines

Front Desk Receptionist

Dr. John T Young
11.2011 - 02.2017
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars. Authorizations/Referrals
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Arranged for visitor accommodations and travel plans, as well as updated itineraries.
  • Kept track of accounts and ran daily reports to double-check totals.

Education

Business Management - Some college (No degree) -

IUPUI
Indianapolis, IN

Skills

  • Financial records and processing
  • Customer service
  • Team building
  • Communications
  • Sales
  • Regulatory compliance
  • Microsoft applications proficiency
  • Team management
  • Problem resolution
  • Supervision
  • High accuracy
  • Data entry
  • Event planning
  • Scheduling
  • Proficient in Word and Excel
  • Leadership
  • Performance improvement
  • Office management
  • Friendly nature
  • Responsible for running several error reports from various softwares and updating with the correct information daily
  • Helped audit and create SOP's for job descriptions and training
  • Helped train new employees
  • Extremely organized
  • Data Management
  • Records review
  • MS Office
  • Medical billing code accuracy
  • Relationship development
  • Experienced in all aspects of Health Administration, Medical Records, Billing/Invoicing, Insurance Verification, Customer Service, Scheduling, Front Desk, Patient Care, Switchboard, Running reports, Working off two Monitors, Faxing, Copying, emailing, Management Data Entry 10,000 kph
  • Use computers for various applications, such as database management or word processing
  • Responsible for updating Medicaid Patient's eligibility and demographics in a timely manner
  • Experienced in health software such as UMV, Amisys, Softeon, Core, and various health insurance portals Complex Problem Solving

Timeline

Accounts Payable Specialist

Dana Transport
03.2024 - 08.2025

Customer Support

3CLLC
07.2021 - 02.2024

Customer Support Specialist

Meduit
05.2019 - 07.2021

Enrollment Processor

Managed Health Services
01.2017 - 04.2019

Office Manager

First Advantage Health Inc
06.2014 - 02.2017

Front Desk Receptionist

Dr. John T Young
11.2011 - 02.2017

Business Management - Some college (No degree) -

IUPUI

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