Shawanna Patterson
Las Vegas,NV
Summary
- Dedicated Community Manager with 7 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.. Effective in the following:
- Confidential paperwork
- Accounts Payable
- Budget Analysis
- Customer Relations
- Team leadership & Training
- Maintenance Planning
- Cost Control
- 500+ Units
- Variance reports
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Risk and Compliance Director
GPM
Las Vegas, NV
01.2026 - Current
- Developed and implemented compliance policies ensuring adherence to regulations and industry standards.
- Conducted comprehensive risk assessments to identify potential compliance vulnerabilities within operations.
- Led training sessions for staff on compliance protocols, enhancing understanding of regulatory requirements.
- Collaborated with cross-functional teams to streamline compliance processes and improve operational efficiency.
- Developed and implemented compliance programs to ensure regulatory adherence across all departments.
- Led audits to assess risk management practices and identify areas for improvement.
- Provided strategic guidance on regulatory changes impacting corporate policies and operational procedures.
- Trained staff on compliance standards, promoting awareness of regulatory requirements throughout the organization.
- Conducted investigations into compliance violations, ensuring timely resolution and reporting to stakeholders.
- Streamlined compliance reporting processes, improving accuracy and efficiency in documentation practices.
- Established key performance indicators to monitor compliance effectiveness and drive continuous improvement initiatives.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Prepared records and data for regular audits.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Conducted periodic reviews of company policies to ensure alignment with current regulations.
- Reduced regulatory risks by conducting thorough due diligence on third-party vendors and partners.
- Enhanced internal audit capabilities by creating comprehensive checklists and guidelines.
- Developed and implemented compliance programs ensuring adherence to regulations and internal policies.
- Led cross-functional teams to assess risk management practices and enhance compliance frameworks.
- Developed and implemented compliance programs to ensure adherence to regulatory standards.
- Streamlined reporting processes, enhancing accuracy and efficiency of compliance documentation.
- Mentored staff on compliance policies, fostering a culture of accountability and ethical behavior.
- Collaborated with external auditors to facilitate comprehensive compliance audits and reviews.
- Analyzed regulatory changes, advising senior management on necessary policy updates and adaptations.
- Established training initiatives to improve employee understanding of compliance requirements and best practices.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Implemented comprehensive record-keeping systems for easy access during audits or inspections.
- Collaborated with legal counsel to develop accurate interpretations of new or changing regulations.
Community Manager
Ovation Property Management
Las Vegas, NV
10.2023 - 01.2026
- Manage a 480 unit site
- Section 8.
- Seniors 55+
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
- Oversaw daily operations of multi-family properties, ensuring high occupancy rates and tenant satisfaction.
- Implemented cost-saving measures in property maintenance, enhancing budget efficiency and resource allocation.
- Developed and maintained positive relationships with vendors, contractors, and residents to facilitate smooth operations.
- Managed lease agreements and renewals, ensuring compliance with legal regulations and company policies.
- Conducted regular property inspections to identify maintenance needs and improve overall property condition.
- Led a team of staff members, providing training and mentorship to enhance operational performance.
- Analyzed market trends to inform rental pricing strategies, maximizing revenue potential for managed properties.
- Streamlined tenant communication processes through the use of property management software, improving response times and service quality.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Avenue5 Residential
Las Vegas, NV
04.2023 - 10.2023
- Manage a 420-unit property.
- Direct a team of 10.
- Multi-family management company.
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
Multi-Site Community Manager
WestCorp Fireskye/Empire Apartments
Henderson, NV
06.2019 - 04.2023
- Manage a 532-unit property and 324 units.
- Direct a team of 18 staff.
- Multi-family management company.
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Managing properties from 532 units.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
Assistant Community Manager
Greystar Fireskye Apartments
Las Vegas, NV
11.2018 - 06.2019
- Assist in managing property of 324 units.
- Responsible for recruitment, interviewing, hiring, training, and staff retention.
- Rentals: collecting of rent payments and fees when needed.
- Ensuring a safe and well running facility for the renters as well as the owners.
- Ensure all safety and health regulations are followed.
- Financial: Budget Analysis for renovations and new appliances.
- Data entry and rental postings.
- Bank Drops.
- Advertising in cost effective markets for revenue increases.
- Contracts and legal documents to ensure the understanding of both the renters and the management company.
- Filing evictions when needed.
- In charge of large amounts of money.
- Running all social media sites for property.
Staffing Coordinator/Recruiter
Kromer Investments
Elko, NV
10.2016 - 10.2018
- Responsible for the interview process of all candidates.
- The onboarding of all new employees.
- Setting up their trainings.
- Assigning access points, assigning user names and login credentials for all employees.
- Setting up training for all new programs and creating the openings for the company.
Marketing Manager
Quality Inn
Elko, NV
06.2010 - 10.2016
- Lead the development and delivery of the annual marketing and communications plan and budget in line with the hotel's strategic priorities and revenue goals.
Education
High school diploma - undefined
05.2005
Skills
- Property management
- Sales
- Microsoft Office
- Paycom
- Contracts & Evictions
- Customer Experience Ambassador
- Analysis skills
- Guest relations
- Management
- Social media management
- Time management
- Communication skills
- Lease-up skills
- Training & development
- Variance Reports
- Yardi Voyager
- Team management
- Staffing Analysis
- Onesite Real Page
- Team leadership & Training
- Marketing
- A-B Property specialist
- Accounts receivable
- Yardi
- Property Redevelopment
- Section 8
- Customer service
- Office management
- Rent manager
- CRM
- Accounts Payable
- OneSite
- Data entry
- Landlord-tenant law
- Conservice
- Phone etiquette
- Fair Housing regulations
- Microsoft Word
- Senior leadership
- Inventory Control
- Computer skills
- Rent Café
- Customer relationship management
- Payroll
- Outlook
- Typing
- Rent Roll
- Clerical experience
- Negotiation
- Budgeting
- Maintenance Planning
- Accounts Receivable
- Leonardo247
- Excel
- Recruiting
- Organizational skills
- Unit Renovations
- Administrative experience
- Collection management
- Knock
- Oracle
- LIHTC
- Project Planning
- Customer Relations
- Budget development
- Supervising experience
- Interviewing
- Cash handling
- Deadline Oriented
- Budget Analysis
- Computer literacy
- MS Office
- Customer Service
- Conflict management
- Bookkeeping
- Accounting
- CRM software
- Yieldstar
- Auditing
- Microsoft Outlook
- Confidential paperwork
- Cost Control
- Banner
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Operations management
- Property tours and inspections
- Vendor management
- Relationship building
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Online advertising
- Employee recruitment
- Staff management
- Team Training
- Workplace safety
- Web analytics
- Promotional planning
- Price structuring
- Influencer outreach
- Multitasking and organization
- Team collaboration
- Active listening
- Content creation
- Digital marketing
- Crisis management
- Market research
- Apartment inspections
- Leasing strategy development
- Social media engagement
- Fair housing mandates
- Budget preparation
- Tenant relations
Certification
- Driver's License
- CPR Certification
Languages
English
Personal Information
- Willing To Relocate: No
- Driving License: Yes
- Availability: open
- Onsite, Hybrid, and Remote
Timeline
Risk and Compliance Director - GPM
01.2026 - Current
Community Manager - Ovation Property Management
10.2023 - 01.2026
Property Manager - Avenue5 Residential
04.2023 - 10.2023
Multi-Site Community Manager - WestCorp Fireskye/Empire Apartments
06.2019 - 04.2023
Assistant Community Manager - Greystar Fireskye Apartments
11.2018 - 06.2019
Staffing Coordinator/Recruiter - Kromer Investments
10.2016 - 10.2018
Marketing Manager - Quality Inn
06.2010 - 10.2016
Armijo High School - High school diploma,