Shawanna Patterson
Las Vegas,NV
Summary
- Dedicated Community Manager with 7 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.. Effective in the following:
- Confidential paperwork
- Accounts Payable
- Budget Analysis
- Customer Relations
- Team leadership & Training
- Maintenance Planning
- Cost Control
- 500+ Units
- Variance reports
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
Ovation Property Management
Las Vegas, NV
10.2023 - Current
- Manage a 480 unit site
- Section 8.
- Seniors 55+
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
Property Manager
Avenue5 Residential
Las Vegas, NV
04.2023 - 10.2023
- Manage a 420-unit property.
- Direct a team of 10.
- Multi-family management company.
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
Multi-Site Community Manager
WestCorp Fireskye/Empire Apartments
Henderson, NV
06.2019 - 04.2023
- Manage a 532-unit property and 324 units.
- Direct a team of 18 staff.
- Multi-family management company.
- Coordinate hiring, training, and ongoing professional development of property management and administrative staff.
- Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.
- Advertising in cost effective markets for revenue increases.
- Review NOI to make sure properties are generating income.
- Managing properties from 532 units.
- Prepared lease and rental agreements, ensuring accuracy and completion.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
- Communicated with property managers, company leaders, and customers.
Assistant Community Manager
Greystar Fireskye Apartments
Las Vegas, NV
11.2018 - 06.2019
- Assist in managing property of 324 units.
- Responsible for recruitment, interviewing, hiring, training, and staff retention.
- Rentals: collecting of rent payments and fees when needed.
- Ensuring a safe and well running facility for the renters as well as the owners.
- Ensure all safety and health regulations are followed.
- Financial: Budget Analysis for renovations and new appliances.
- Data entry and rental postings.
- Bank Drops.
- Advertising in cost effective markets for revenue increases.
- Contracts and legal documents to ensure the understanding of both the renters and the management company.
- Filing evictions when needed.
- In charge of large amounts of money.
- Running all social media sites for property.
Staffing Coordinator/Recruiter
Kromer Investments
Elko, NV
10.2016 - 10.2018
- Responsible for the interview process of all candidates.
- The onboarding of all new employees.
- Setting up their trainings.
- Assigning access points, assigning user names and login credentials for all employees.
- Setting up training for all new programs and creating the openings for the company.
Marketing Manager
Quality Inn
Elko, NV
06.2010 - 10.2016
- Lead the development and delivery of the annual marketing and communications plan and budget in line with the hotel's strategic priorities and revenue goals.
Education
High school diploma - undefined
05.2005
Skills
- Property management
- Sales
- Microsoft Office
- Paycom
- Contracts & Evictions
- Customer Experience Ambassador
- Analysis skills
- Guest relations
- Management
- Social media management
- Time management
- Communication skills
- Lease-up skills
- Training & development
- Variance Reports
- Yardi Voyager
- Team management
- Staffing Analysis
- Onesite Real Page
- Team leadership & Training
- Marketing
- A-B Property specialist
- Accounts receivable
- Yardi
- Property Redevelopment
- Section 8
- Customer service
- Office management
- Rent manager
- CRM
- Accounts Payable
- OneSite
- Data entry
- Landlord-tenant law
- Conservice
- Phone etiquette
- Fair Housing regulations
- Microsoft Word
- Senior leadership
- Inventory Control
- Computer skills
- Rent Café
- Customer relationship management
- Payroll
- Outlook
- Typing
- Rent Roll
- Clerical experience
- Negotiation
- Budgeting
- Maintenance Planning
- Accounts Receivable
- Leonardo247
- Excel
- Recruiting
- Organizational skills
- Unit Renovations
- Administrative experience
- Collection management
- Knock
- Oracle
- LIHTC
- Project Planning
- Customer Relations
- Budget development
- Supervising experience
- Interviewing
- Cash handling
- Deadline Oriented
- Budget Analysis
- Computer literacy
- MS Office
- Customer Service
- Conflict management
- Bookkeeping
- Accounting
- CRM software
- Yieldstar
- Auditing
- Microsoft Outlook
- Confidential paperwork
- Cost Control
- Banner
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Operations management
- Property tours and inspections
- Vendor management
- Relationship building
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Online advertising
- Employee recruitment
- Staff management
- Team Training
- Workplace safety
- Web analytics
- Promotional planning
- Price structuring
- Influencer outreach
- Multitasking and organization
- Team collaboration
- Active listening
- Content creation
- Digital marketing
- Crisis management
- Market research
- Apartment inspections
- Leasing strategy development
- Social media engagement
- Fair housing mandates
- Budget preparation
- Tenant relations
Certification
- Driver's License
- CPR Certification
Languages
English
Personal Information
- Willing To Relocate: No
- Driving License: Yes
- Availability: open
- Onsite, Hybrid, and Remote
Timeline
Community Manager - Ovation Property Management
10.2023 - Current
Property Manager - Avenue5 Residential
04.2023 - 10.2023
Multi-Site Community Manager - WestCorp Fireskye/Empire Apartments
06.2019 - 04.2023
Assistant Community Manager - Greystar Fireskye Apartments
11.2018 - 06.2019
Staffing Coordinator/Recruiter - Kromer Investments
10.2016 - 10.2018
Marketing Manager - Quality Inn
06.2010 - 10.2016
Armijo High School - High school diploma,