SHAWANNA SHANNON
STOCKBRIDGE,GA
Summary
Dedicated,organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, well-versed in communication and team building, and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My skills and experiences include: Administrative,advertising, patient care,office management, cash management, file management, internet software, medical billing, Netscape enterprise server, quickbooks, tax planning and more.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Change Healthcare/SPECTRAFORCE
WORK FROM HOME, GA
12.2021 - 08.2022
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Taught patients and families to use at-home medical equipment.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Customer Service Specialist/Medical Biller and Coder
C3EVERISE
WORK FROM HOME, GA
03.2021 - 03.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Home Health Care Provider
Private Client
ATLANTA, GA
02.2017 - 09.2020
- Acted as resource for field staff, referral sources, physicians, patient and families for clinical issues and concerns.
- Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted Doctor regarding patient health concerns or behavioral changes.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked tasty, nourishing meals for patient to promote better nutrition.
- Facilitated calls to and from field staff to resolve issues and address concerns.
- Interacted kindly with patient's and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Certified Nursing Assistant/Patient Care Technician
Emory University Hospital
ATLANTA, GA
03.2014 - 12.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
PRUITT Team Assistant
UHC
Union City, Georgia
01.2013 - 01.2014
- Customer Service
- Administrative
- Generate, Maintain and Provide daily tracking for various imperative Logs
- Track and Maintain Physicians Orders
- Data Entry
- Filing
Medical Transcribing, UHS-PRUITT CNA, Skilled Nursing
Norcross
01.2011 - 01.2013
- Personal Care Tasks, Alpha Nursing CNA, East Point
- Home Management
- Ambulation and Transfer
- Nutrition Needs
- Medical Related Activities
- Respite Services
- Services
- Wound care, vital signs, and suction
Patient Care
01.2010 - 01.2012
- Customer Service
- Wound care, vital signs, and suction
- Assisted residents with ambulation and transfer with assistive devices to include walkers, etc
- Written and oral documentation to include normal and abnormal assessment of health status of patient to Case
- Manager, Nurse, and Supervisor
- Maintained standard precautions to include infection control
- Practiced postmortem care to include dignity and respect of resident
- Doctors Hospice of Georgia Administrative
- AssistantFayetteville
- Generating and Maintaining reports
- Managing patient and employee files
- Verifying medical insurance
- Jan 2014
- Managing office
- Monitored patient's status
- Monitored daily and monthly census for facility
- Medical records, Tax F1rst- Tax ManagerAtlanta
- Maintained client and financial records in order to track all relevant information for tax matters Responsible for W-4s, 1099s, etc
- Marketed company through strategic advertising campaign, i.e
- Flyers, confirmed appointments Prepared taxes for over 1000 clients utilizing a range of complex tax laws and regulations
Claims Management Specialist
Assurant Solutions
Duluth
01.2009 - 01.2010
- Prepared reports and insurance claim forms for damage or loss due to fire, flood, tornado, storm, etc
- For over 10,000 people worldwide
- Obtained information from insured to prepare and process claim forms
- Acted as intermediary between company and insured
Assistant Manager
Apartment Home Properties
ATLANTA, GA
01.2006 - 01.2008
- Directed and coordinated activities of 10 or more workers and assisted in cash management activities
- Managed office on properties with over 300 units in absence of manager; prepared, typed, and maintained records of financial transactions
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Trained new employees, prepared work schedules, and monitored work performance
- Compiled maintenance and repair requests for submission to HR department and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Leasing Consultant
Apartment Home Properties
Atlanta
01.2005 - 01.2006
- Showed and leased apartments, condominiums, and homes to prospective tenants
- Interviewed prospective tenants and recorded information to ascertain needs and qualifications
- Contacted credit bureau to obtain credit report on prospective tenant
Customer Service Representative / Transporter, American
American Medical Response, AMR
Kennesaw, GA
01.2004 - 01.2005
- Typed account information obtained from customer on record card or form, and entered into computer for 12
- Different medical facilities
- Escorted or transported patients within hospital or other medical facility
- Determined patient's pertinent information including
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Nurse
AideAtlanta
01.2001 - 01.2003
- Duties included taking residents vital signs and recording their readings
- Written and oral documentation to include abnormal and normal assessment of health status of patients to supervisor
- Performed bed making for residents on occupied and unoccupied beds
- Assisted residents to ambulate and transfer to chairs or wheel chairs with transfer belt one and two persons
- Performed bed baths complete and partial, showers and perinea care for female/male residents
- Helped residents with drinking, feeding and meal preparations
- Perform range of motion to include passive and active/assistance
- Maintained standard precautions to include infection control
- Practice postmortem care to include dignity and respect of resident., destination following written or oral instructions
Education
Associate of Science - Medical BILLING AND Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2021
CERTIFIED NURSING ASSISTANT
COVENANT SCHOOL OF NURSING
Atlanta, GAMEDICAL BILLING AND CODING
Omni Tech Institute
Decatur, GAundefined
North Side High School of Performing Arts
2007
Skills
- Skills Administration, Advertising, Cash Management, Certified
- Novell Engineer, Communication Skills, Credit, Customer
- Relations, Customer Service, Customer Service Skills, Data
- Entry, Documentation, File Management, Financial, Forms,
- Insurance, Internet Software, Languages, Management,
- Medical Billing, Microsoft Excel, Microsoft Office, Microsoft
- Windows, Microsoft Word, Netscape Enterprise Server,
- Nursing, Programming, Quickbooks, Recording, Strategic,
- Supervisory Skills, Tax Planning, Writing
- Customer Satisfaction
- Diagnostic Codes
- Patient Identification
- Training Coordination
- Patient Confidentiality and Data Security
- Resolving Problems
- Work Quality Evaluation
- Registration and Admissions
- Administrative and Office Support
- Customer Service
- Multitasking and Organization
- Team Leadership
- Database Search and Data Entry Skills
- Evaluating Quality of Care
- Providing Information and Resources
- Knowledge of Community Services and Programs
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Quality Assurance
- Financial Procedures Adherence
- Building Rapport and Credibility
- Documenting and Recording Information
- Explaining Policy and Procedures
- Caring and Empathetic
- Verbal and Written Communication
- Process Improvement
- Phone and Email Etiquette
- Multi-Line Telephone Systems
- Accounts Payable and Accounts Receivable
- Outbound Calling
- Financial Recordkeeping
- Delinquent Accounts Monitoring
- Eligibility Requirements
- Punctual and Hardworking
- Satisfaction Assessment and Tracking
- Office Supplies and Inventory
- Reliability and Dedication
- Billing Issue Resolution and Support
- Vital Statistics Documentation
- Risk Management Assessments
- Business Management Principles
- Professional Bedside Manner
- Payment Calculation
- EPIC EMR
- Time Management
- Clerical and Filing Support
- Reading Comprehension
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Patient Access Representative
Change Healthcare/SPECTRAFORCE
12.2021 - 08.2022
Customer Service Specialist/Medical Biller and Coder
C3EVERISE
03.2021 - 03.2022
Home Health Care Provider
Private Client
02.2017 - 09.2020
Certified Nursing Assistant/Patient Care Technician
Emory University Hospital
03.2014 - 12.2018
PRUITT Team Assistant
UHC
01.2013 - 01.2014
Medical Transcribing, UHS-PRUITT CNA, Skilled Nursing
01.2011 - 01.2013
Patient Care
01.2010 - 01.2012
Claims Management Specialist
Assurant Solutions
01.2009 - 01.2010
Assistant Manager
Apartment Home Properties
01.2006 - 01.2008
Leasing Consultant
Apartment Home Properties
01.2005 - 01.2006
Customer Service Representative / Transporter, American
American Medical Response, AMR
01.2004 - 01.2005
Nurse
AideAtlanta
01.2001 - 01.2003
Associate of Science - Medical BILLING AND Coding
Ultimate Medical Academy - Clearwater
CERTIFIED NURSING ASSISTANT
COVENANT SCHOOL OF NURSING
MEDICAL BILLING AND CODING
Omni Tech Institute
undefined
North Side High School of Performing Arts
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