Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawann Hampton

Beaverton,OR

Summary

Experienced mortgage professional with over 20yrs experience and seeking a position for growtsh opportunities. Working with diverse public contact, excellent customer service skills, support and account collections, foreclosure. Performance-driven and self-motivated to accomplish task as directed. Strong organizational and communication skills with the ability to work independently and directly with peers and internal departments. Effective team player who learns quickly and is open to new challenges and responsibilities. Dedicated work ethics with excellent problem-solving judgment. Able to take responsibility for all work activities and personal actions. Demonstrated to be perceived as responsible, reliable, and trustworthy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

23
23
years of professional experience

Work History

Home Preservation Assistant

Umpqua Bank
06.2020 - Current
  • Assist Home Preservation Officer with borrower contact to resolve on going borrower hardships and providing solutions to resolve current delinquency.
  • Daily collection calls averaging over 25 daily requirements along with providing Inbound customer support and/or transferred calls to determine actions needed.
  • Upload documents to loan servicing files in fcm and documenting in MSP accordingly.
  • Assist in reviewing fc forms for referrals as needed.
  • Order title for completed modifications and respond to inquiries for endorsements.
  • Train new associates as directed by manager.
  • Excellent communication skills, both verbal and written

Portfolio Performance Specialist II

Cooper / NationStar Mortgage, Seterus, IBM
03.2019 - 03.2020
  • Researched outages (shortages/surpluses) that could impact investors and moved missing funds accordingly.
  • Collaborated with leadership and key business partners to develop and implement strategies to increase portfolio performance.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Primary contact for insurer and investor, coordinating research for items requested within shared resource teams.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Final Release/Foreclosure Specialist

IBM
03.2014 - 03.2019
  • Worked with vendors to ensure adherence to SLA’S and ongoing improvements to processes, reporting and interface functionalities
  • Provided quality control for vendor fees and invoicing.
  • Facilitate preparation of final release documents in accordance with established procedures and timelines
  • Researched and perform analysis of data and make recommendations to Management Team
  • Responded to a variety of inquiries or request from Customers internal/external.
  • Prepared all notices of default as per terms of deed of trust on mortgage.

Workflow Specialist

Seterus/IBM
02.2009 - 03.2014
  • Managed all email responses and responded in timely manner.
  • Responsible for generating and reconciling exception report for all resolutions type referrals.
  • Processed all trial and modification agreement for execution and approval.
  • review waterfall for plan set by officer for approval.
  • upload all documents received for hardship and review for qualifying plan.
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.

Correspondence Admin Specialist

LBPS/Merill Lynch
03.2006 - 02.2009
  • Recorded and logged written inquiries received from customers in accordance with established policies and regulatory requirements.
  • Maintained electronic RESPA log of each piece of qualifying correspondence received and entered appropriate resolution upon completion.
  • Prepared and sent acknowledgment and loan workout letters, and Operation Home Rescue
  • Brochures according to established procedures and timelines
  • Responded to highly sensitive correspondence in a timely manner.
  • Opened, sorted, and distributed mail and faxes
  • Photocopied, sent/received faxes, and other clerical duties assigned by management
  • Performed back up duties for other department functions as needed.

Call Center Specialist/Collections

Wilshire Credit Corp
02.2001 - 03.2006
  • Received inbound calls from customers regarding questions of their account profile, balances, escrow, payment inquiries, interest rate changes, and taxes.
  • Initiated contact to new customers to advise and update their loan status.
  • Documented all customer contact and correspondence received in accordance with established procedures and guidelines.
  • Responded and resolved customer complaints, disputes, and inquiries regarding to the maintenance of their loan.

Education

Certificate -Automated Office Technology/Legal Assistant - Legal Secretary

Western Business College
Portland, OR
10.1992

Skills

  • Proficient in Windows
  • MSP
  • MS Word
  • Encompass
  • FCM
  • Excel
  • Microsoft Outlook 10
  • Typing skills: 50 wpm

Timeline

Home Preservation Assistant

Umpqua Bank
06.2020 - Current

Portfolio Performance Specialist II

Cooper / NationStar Mortgage, Seterus, IBM
03.2019 - 03.2020

Final Release/Foreclosure Specialist

IBM
03.2014 - 03.2019

Workflow Specialist

Seterus/IBM
02.2009 - 03.2014

Correspondence Admin Specialist

LBPS/Merill Lynch
03.2006 - 02.2009

Call Center Specialist/Collections

Wilshire Credit Corp
02.2001 - 03.2006

Certificate -Automated Office Technology/Legal Assistant - Legal Secretary

Western Business College
Shawann Hampton