Shawaun Cunningham
DC Process Trainer
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Material Handler Team Lead
Fedex
Memphis, TN
06.2014 - 01.2022
- Conducted evaluations of training to uncover areas in need of improvement.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Perform data entry. Inputting and updating of training rosters.
- Responsible for daily emails and bridging inconsistency in daily operations.
- Accomplished production goals by working with speed and accuracy.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Customer Service Representative
Connexion Point
Memphis, TN
04.2014 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor
Orange Mound Grill
Memphis, TN
08.2010 - 12.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Coordinated on-boarding for new hires and assigning ambassador's for training duties.
Customer Service Representative Agent
Comcast
Memphis, TN
07.2008 - 07.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Handler/Sorter Operations Associate
Fedex
Memphis, TN
08.2004 - 04.2008
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Facilitated communication among team to reduce process lags and troubleshoot issues effectively.
- Stacked items according to weights, sizes, types and picking priorities.
- Used hand-held scanner to enter data product information.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
Picker/Packer Operator
Canon
Memphis, TN
05.2000 - 03.2004
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Monitored outgoing packages for proper labels and accurate address information.
Customer Service Representative
MCI
Memphis, TN
12.1999 - 03.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Agent
BellSouth Communication Systems
Memphis, TN
09.1997 - 10.1999
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Education
Bachelor of Science - Cognitive Psychology
University of Phoenix
Tempe, AZ07.2013
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ08.2011
High School Diploma -
Whitehaven High School
Memphis, TN05.1996
Skills
- Clerical support in Microsoft word, Excel Pivot Table and Powerpoint
- Strong leadership
- Demonstrated Ability to consistently function at 100% of expectation
- Comfortable talking in front of a group of individual's as well as one on one sessions
- Result orientated, goal achiever, and drive execution
- Checks and tests for understanding
- Problem analysis, use of judgement and ability to solve problems efficiently
- Forklift Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Material Handler Team Lead
Fedex
06.2014 - 01.2022
Customer Service Representative
Connexion Point
04.2014 - 12.2014
Supervisor
Orange Mound Grill
08.2010 - 12.2010
Customer Service Representative Agent
Comcast
07.2008 - 07.2010
Handler/Sorter Operations Associate
Fedex
08.2004 - 04.2008
Picker/Packer Operator
Canon
05.2000 - 03.2004
Customer Service Representative
MCI
12.1999 - 03.2000
Customer Service Agent
BellSouth Communication Systems
09.1997 - 10.1999
Bachelor of Science - Cognitive Psychology
University of Phoenix
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Whitehaven High School