Experienced Administrative Assistant with a proven track record in customer service and logistics. Currently excelling as a Customer Service Representative at Geodis Logistics. Responsibilities include customer service, billing, driver check-in and checkout, phone and email correspondence, and working with the Citrix database and Teams platform. Collaborating closely with management has been a key aspect of success in this position. Seeking a new opportunity for further career growth and to enhance skills as an administrative assistant. Extensive knowledge and experience make me confident in my ability to contribute value to any organization.
Hi, I’m
Shawaun Turner
Administrative assistant
Indianapolis,IN
Summary
Overview
19
years of professional experience
Work History
Geodis
Customer Service Representative
09.2021 - Current
Job overview
- Inbound Receiving office
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
DSG/Ashley Furniture Distribution CenterIndianapolis , IN
Senior Administrative Assistant
02.2016 - 08.2021
Job overview
- Front Desk
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
ASHA School of MassageNorcross, Georgia
Continuing Education Coordinator
02.2010 - 04.2012
Job overview
- Assisted in recruiting highly qualified instructors who brought fresh perspectives to traditional subject matter.
- Recruited and trained continuing education volunteers and offered continued support and teaching strategies.
- Managed a team of volunteers, assigning tasks and providing support to ensure successful event execution.
- Collaborated with industry professionals to create relevant, engaging course content that met the needs of diverse learners.
- Coordinated logistics for special events, including securing venues, arranging speakers, organizing materials, and managing attendee communications.
ASHA School of MassageNorcross, Georgia
Office Assistant
09.2008 - 05.2011
Job overview
- Teacher Assistant
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
ShoelandDecatur, Georgia
Assistant Manager, Sales
01.2006 - 08.2006
Job overview
- Assisted in the development of annual sales forecasts, providing accurate projections that informed budgetary decisions for store operations.
- Collaborated with store manager to develop effective merchandising displays, driving increased foot traffic and sales.
Education
Atlanta Technical CollegeAtlanta, GA
University Overview
Skills
- Organization
- Written Communication
- Verbal Communication
- Problem-solving
- Time management
- Data entry
- Scheduling
- Teamwork
- Technology Driven
- Independence
- Multitasker
Leadership Experience
Leadership Experience
Currently I am the Vice president of the West Newton Elementary PTO. I’ve been on the PTO board since 2021 as the treasurer and became vice president this year 2024.
Communication Skills
Communication Skills
Throughout the years have been told by many customers and co-workers that I am good at what I do. I have always treated everyone with the upmost respect and remained professional. With the experience and knowledge that I have I am able to do my job the best way possible and with good intentions.
Timeline
Customer Service Representative
Geodis
09.2021 - Current
Senior Administrative Assistant
DSG/Ashley Furniture Distribution Center
02.2016 - 08.2021
Continuing Education Coordinator
ASHA School of Massage
02.2010 - 04.2012
Office Assistant
ASHA School of Massage
09.2008 - 05.2011
Assistant Manager, Sales
Shoeland
01.2006 - 08.2006
Atlanta Technical College
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