Shawayne Mahon
33 Wishbone Ln Wantagh,NY
Overview
20
20
years of professional experience
Work History
IMMIGRATION SERVICE OFFICER LEVEL 2 GS 12 STEP 2
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
12.2021 - Current
- Interview Adjustment of Status and Naturalization applicants and/or petitioners to assess credibility of their testimony, analyze information and identify facts to determine eligibility of benefit sought
- Apply immigration laws and procedures to uncover potential complex fraud schemes and national security concerns that threaten integrity of legal immigration system
- Process, grant or deny complex and sensitive applications and petitions relating to immigration benefits using various systems
- Assist as well as complete cases with strict deadlines
- Research, interpret, identify and apply immigration laws and regulations, operating instructions, legislative history, precedent decisions, and other legal references to adjudicate or advocate claims for immigration benefits
- Use critical thinking techniques to logically assess evidence and analyze complex facts in order to adjudicate inadmissibility waivers
- Prepare responses to inquiries from peers, supervisors, management, or external customers regarding existing immigration enforcement/anti-fraud actions, programs, or policies
- Write clear and concise decisions, legal briefs and/or legal memoranda
- Identify and comprehend national security and fraud detection issues, indicators and trends
- Articulate through fraud referrals, people who are not eligible for immigration benefits and who pose threat to public safety and national security to Fraud Detection and National Security
- Conduct security checks and act as liaison between USCIS and other federal agencies, such as Immigration and Customs Enforcement and Asylum
- Work side by side with peers as well as leadership to complete complex cases and decisions
- Provide technical support, when needed, for various security systems as well as using electronic systems to provide verification and completion of adjudication decisions
- Update databases with appropriate information and decisions
- Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintain accurate records and full compliance with government regulations and agency guidelines
- Conduct Naturalization Ceremonies and administering oath to naturalization candidates
- Conduct training for newly assigned officers to Naturalization ceremonies
- Provide coaching and mentoring to newly hired officers and well as peers
- Adjudicates I-130, I-485, I-751, I-212, N-400 and conducts Naturalization ceremonies and STOKES interviews.
IMMIGRATION SERVICE OFFICER LEVEL 1 GS 9 Step 3
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
10.2017 - 12.2021
- Interview Adjustment of Status and Naturalization applicants and/or petitioners to assess credibility of their testimony, analyze information and identify facts to determine eligibility of benefit sought
- Apply immigration laws and procedures to uncover potential complex fraud schemes and national security concerns that threaten integrity of legal immigration system
- Process, grant or deny complex and sensitive applications and petitions relating to immigration benefits using various systems
- Assist in cases with strict deadlines
- Research, interpret, identify and apply immigration laws and regulations, operating instructions, legislative history, precedent decisions, and other legal references to adjudicate or advocate claims for immigration benefits
- Use critical thinking techniques to logically assess evidence and analyze complex facts in order to adjudicate inadmissibility waivers
- Prepare responses to inquiries from peers, supervisors, management, or external customers regarding existing immigration enforcement/anti-fraud actions, programs, or policies
- Write clear and concise decisions, legal briefs and/or legal memoranda
- Identify and comprehend national security and fraud detection issues, indicators and trends
- Articulate through fraud referrals, people who are not eligible for immigration benefits and who pose threat to public safety and national security to Fraud Detection and National Security
- Conduct security checks and acts as liaison between USCIS and other federal agencies, such as Immigration and Customs Enforcement and Asylum
- Work side by side with peers as well as leadership to complete complex cases and decisions
- Provide technical support, when needed, for various security systems as well as using electronic systems to provide verification and completion of adjudication decisions
- Update databases with appropriate information and decisions
- Adjudicates I-130, I-485, I-212, N-400 and conducts Naturalization ceremonies and STOKES interviews.
Supervisory Transportation Security Officer
Transportation Security Administration
05.2015 - 10.2017
- Conducting and supervising subordinate employees in conducting pre-boarding security screening of persons, their carry-on and checked baggage/cargo.
- Overseeing screening checkpoint as well as managing screening checkpoint in absence of screening manager on day-to-day basis to include equipment and equipment maintenance, personnel, scheduling and rotation of personnel which can include 85 to 120 officers.
- Manage and support collection of various performance metric in effort to identify areas in need of progress improvements and systemic or individual weaknesses, vulnerabilities or inefficiencies.
- Directing work of subordinate employees to include: setting priorities, assigning tasks; monitoring and evaluating performance, coaching and developing employee capabilities, approving leave and overtime as well as budgeting overtime, recommending variety of human resources actions such as promotions, reassignments, awards, preparing performance evaluations, and taking or recommending corrective disciplinary actions up to and including dismissal, as appropriate.
- Participating in development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.
- Preparing various types of communications such as morning briefings, checkpoint logs, reports, and documents that are vital to work performed.
- Handling customer complaints as well as customer service needs of traveling public.
- Performing crisis management, investigations and incident response and reports.
- Training officers on new procedures, verifying credentials of Air Marshals, Federal Flight Deck Officers and local LEOs(in emergency situations and for additional credential checks).
- Use graphs and charts to determine necessary man power needed to run daily operation and participate in daily Bridge calls when necessary.
- Leading breach mitigation drills as well as working side by side with management and stakeholders on daily running of operations as well as verifying authenticity of travel documents including passports and state Identification cards.
Lead Transportation Security Officer
Transportation Security Administration
02.2014 - 05.2015
- Managing Screening Operations, which includes opening and closing security checkpoint, conducting screening of passengers, baggage and cargo as required, analyze behavior patterns, control and monitor passengers and passenger flow, give daily briefings, and rotate personnel
- Maintaining Equipment, which include performing daily maintenance and calibrations on x-ray equipment, body scanners, walk through metal detectors and explosive trace detectors
- Conducting Screening Operations, resolving passenger issues, working along side airline Stakeholders and covering for supervisors in his/her absence, customer service and coaching and mentoring officers, fellow leads and supervisors
- Other duties include, performing remediation when necessary, conflict management and working alongside management and supervisors to ensure efficiently and organized running checkpoint
- Training officers on new procedures, verifying credentials of Air Marshals, Federal Flight Deck Officers and local LEOs(in emergency situations and for additional credential checks)
- Leading breach mitigation drills as well as working side by side with management about daily running of operations.
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
02.2004 - 02.2014
- Duties: Screening of traveling public, airline crew and airline employees personal property to prevent dangerous objects from being transported onto aircrafts
- Screening is done through various methods including operating x-rays, walk through metal detectors and pat downs
- Controlling terminal exit and entry points
- Performing daily maintenance of X-Rays and Walk Through Metal Detectors
- Interacting with both traveling and not traveling public, giving directions and responding to inquiries
- Also performing occasional interviews with suspicious individuals and filling out reports about findings
- Maintaining focus, awareness, and professionalism in stressful environment and still be able to make effective decisions in both crisis and routine situations
- Accomplishments: Received various certificates of appreciation and recognition
- Some certificates were for outstanding work ethic, positive attitude and diligence in daily screening, finding artfully concealed magazine clip on x-ray and also for performing duties of Lead TSO on checkpoint and baggage area
- Related Skills: Frequently assigned as Lead TSO and perform duties including daily maintenance of X-Rays and WTMDs, radio counts, lost and found, taking WTMD numbers and running lanes which include lane rotation and distribution of breaks
- Certified On The Job Trainer to new officers.
Education
No Degree - Business Administration
Baruch College
New York, NY07.2001
Associate's degree - Business Administration
Kingsborough Community College of The City University of New York
Brooklyn, NY07.1999
High school diploma or equivalent -
Samuel J Tilden High School
Brooklyn, NY06.1997
Skills
- Conflict resolution
- Project management
- Quality assurance
- Critical thinking
Desired Locations
Queens, NY
References
- Lance Bryer, Transportation Security Administration, Transportation Security Manager, 347-684-3853
- Todd Keith, Transportation Security Administration, Transportation Security Manager, 347-684-3807
- Carolina Barrios, Department of Homeland Security Asylum, Supervisory Asylum Officer, 347-686-5412
Timeline
IMMIGRATION SERVICE OFFICER LEVEL 2 GS 12 STEP 2
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
12.2021 - Current
IMMIGRATION SERVICE OFFICER LEVEL 1 GS 9 Step 3
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
10.2017 - 12.2021
Supervisory Transportation Security Officer
Transportation Security Administration
05.2015 - 10.2017
Lead Transportation Security Officer
Transportation Security Administration
02.2014 - 05.2015
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
02.2004 - 02.2014
No Degree - Business Administration
Baruch College
Associate's degree - Business Administration
Kingsborough Community College of The City University of New York
High school diploma or equivalent -
Samuel J Tilden High School
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