Shawayne Mahon
33 Wishbone Ln Wantagh,NY
Summary
Resourceful Supervisory Immigration Services Officer with expertise in immigration policy interpretation, case management, and regulatory compliance. Known for high productivity and efficient task completion. Skilled in leadership, communication, and problem-solving to effectively manage teams and navigate complex cases while upholding integrity in fast-paced environments.
Overview
21
21
years of professional experience
Work History
SUPERVISORY IMMIGRATION SERVICES OFFICER GS 13
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
Queens, NY
03.2024 - Current
- Scheduling applicant for Naturalization and Adjustment of Status interview.
- Research and make case determinations, hearing and adjudicating appeals, and make decisions on reopening cases and whether to reconsider cases.
- Developed comprehensive training programs for new hires to streamline onboarding and enhance productivity.
- Collaborated with other departments to expedite complex cases, ensuring timely resolution for applicants.
- Implemented time-saving strategies that reduced backlog in pending applications, while maintaining high levels of accuracy in decision-making.
- Provide technical support for upper management, peers, and subordinates.
- Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Respond to applicant's questions or resolve problems through the application of established methods and criteria, without causing unnecessary delays to either the applicant or the organization.
- Plan work to be completed by subordinates, set and adjust short-term priorities, and set target dates for work completion.
- Making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, highly visible, and of great importance to the agency.
- Rendering immigration benefits decisions that have a substantial impact on a wide range of agencies at the federal, state, and local levels.
- Analyzing new immigration benefits regulations and complex technical amendments, as well as procedures for making final determinations on applications/petitions for immigration benefits.
- Conduct naturalization ceremonies and administer the administrative oath to qualified applicants.
IMMIGRATION SERVICES OFFICER LEVEL 2 GS 12 STEP 2
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
12.2021 - 03.2024
- Interview Adjustment of Status and Naturalization applicants and/or petitioners to assess the credibility of their testimony, analyze information, and identify facts to determine eligibility of benefit sought.
- Apply immigration laws and procedures to uncover potential complex fraud schemes and national security concerns that threaten the integrity of the legal immigration system.
- Process, grant, or deny complex and sensitive applications and petitions relating to immigration benefits using various systems.
- Assist, as well as complete, cases with strict deadlines.
- Research, interpret, identify, and apply immigration laws and regulations, operating instructions, legislative history, precedent decisions, and other legal references to adjudicate or advocate claims for immigration benefits.
- Use critical thinking techniques to logically assess evidence and analyze complex facts to adjudicate inadmissibility waivers.
- Prepare responses to inquiries from peers, supervisors, management, or external customers regarding existing immigration enforcement/anti-fraud actions, programs, or policies.
- Write clear and concise decisions, legal briefs, and legal memoranda.
- Identify and comprehend national security and fraud detection issues, indicators, and trends.
- Articulate through fraud referrals, people who are not eligible for immigration benefits and who pose threat to public safety and national security to Fraud Detection and National Security.
- Conduct security checks and act as a liaison between USCIS and other federal agencies, such as Immigration and Customs Enforcement, and Asylum.
- Work side by side with peers, as well as leadership, to complete complex cases and decisions.
- Provide technical support, when needed, for various security systems, as well as using electronic systems to provide verification and completion of adjudication decisions.
- Update databases with appropriate information and decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintain accurate records and full compliance with government regulations and agency guidelines.
- Conduct Naturalization Ceremonies and administering oath to naturalization candidates.
- Conduct training for newly assigned officers to naturalization ceremonies.
- Provide coaching and mentoring to newly hired officers, as well as peers.
- Adjudicates I-130, I-485, I-751, I-212, N-400, and conducts Naturalization ceremonies and STOKES interviews.
IMMIGRATION SERVICES OFFICER LEVEL 1 GS 9 Step 3
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
10.2017 - 12.2021
- Interview Adjustment of Status and Naturalization applicants and/or petitioners to assess credibility of their testimony, analyze information and identify facts to determine eligibility of benefit sought.
- Apply immigration laws and procedures to uncover potential complex fraud schemes and national security concerns that threaten integrity of legal immigration system.
- Process, grant or deny complex and sensitive applications and petitions relating to immigration benefits using various systems.
- Assist in cases with strict deadlines.
- Research, interpret, identify and apply immigration laws and regulations, operating instructions, legislative history, precedent decisions, and other legal references to adjudicate or advocate claims for immigration benefits.
- Use critical thinking techniques to logically assess evidence and analyze complex facts in order to adjudicate inadmissibility waivers.
- Prepare responses to inquiries from peers, supervisors, management, or external customers regarding existing immigration enforcement/anti-fraud actions, programs, or policies.
- Write clear and concise decisions, legal briefs and/or legal memoranda.
- Identify and comprehend national security and fraud detection issues, indicators and trends.
- Articulate through fraud referrals, people who are not eligible for immigration benefits and who pose threat to public safety and national security to Fraud Detection and National Security.
- Conduct security checks and acts as liaison between USCIS and other federal agencies, such as Immigration and Customs Enforcement and Asylum.
- Work side by side with peers as well as leadership to complete complex cases and decisions.
- Provide technical support, when needed, for various security systems as well as using electronic systems to provide verification and completion of adjudication decisions.
- Update databases with appropriate information and decisions
- Adjudicates I-130, I-485, I-212, N-400 and conducts Naturalization ceremonies and STOKES interviews.
Supervisory Transportation Security Officer
Transportation Security Administration
02.2004 - 09.2017
- Conducting and supervising subordinate employees in conducting pre-boarding security screening of persons, their carry-on, and checked baggage/cargo.
- Overseeing screening checkpoint, as well as managing the screening checkpoint in the absence of the screening manager on a day-to-day basis, to include equipment and equipment maintenance, personnel, scheduling, and rotation of personnel, which can include 85 to 120 officers.
- Manage and support collection of various performance metrics in effort to identify areas in need of progress improvements and systemic or individual weaknesses, vulnerabilities, or inefficiencies.
- Directing work of subordinate employees, including assigning tasks; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave and overtime; budgeting overtime; recommending a variety of human resources actions, such as promotions, reassignments, and awards; preparing performance evaluations; and taking or recommending corrective disciplinary actions, up to and including dismissal, as appropriate.
- Participating in the development of new policies and procedures, recommending changes in policy and procedures based on observation of work, as required.
- Preparing various types of communications, such as morning briefings, checkpoint logs, reports, and documents, that are vital to work performed.
- Handling customer complaints, as well as customer service needs, of the traveling public.
- Performing crisis management, investigations, incident response, and reports.
- Training officers on new procedures, verifying credentials of Air Marshals, Federal Flight Deck Officers, and local LEOs (in emergency situations and for additional credential checks).
- Use graphs and charts to determine the necessary manpower needed to run daily operations and participate in daily Bridge calls when necessary.
- Leading breach mitigation drills, as well as working side by side with management and stakeholders on the daily running of operations, and verifying the authenticity of travel documents, including passports and state identification cards.
Lead Transportation Security Officer
Transportation Security Administration
02.2004 - 05.2015
- Managing Screening Operations, which includes opening and closing security checkpoints, conducting screening of passengers, baggage, and cargo as required, analyzing behavior patterns, controlling and monitoring passengers and passenger flow, giving daily briefings, and rotating personnel.
- Maintaining Equipment, which includes performing daily maintenance and calibrations on x-ray equipment, body scanners, walk-through metal detectors, and explosive trace detectors.
- Conducting screening operations, resolving passenger issues, working alongside airline stakeholders, and covering for supervisors in his/her absence. Customer service and coaching and mentoring officers, fellow leads, and supervisors.
- Other duties include performing remediation when necessary, conflict management, and working alongside management and supervisors to ensure efficient and organized running of the checkpoint.
- Training officers on new procedures, verifying credentials of Air Marshals, Federal Flight Deck Officers, and local LEOs.
- Leading breach mitigation drills, as well as working side by side with management, about the daily running of operations.
Education
No Degree - Business Administration
Baruch College
New York, NY, United States07.2001
Associate's degree - Business Administration
Kingsborough Community College of The City University of New York
Brooklyn, NY, United States07.1999
High school diploma or equivalent -
Samuel J Tilden High School
Brooklyn, NY, United States06.1997
Skills
- Conflict resolution
- Project management
- Quality assurance
- Critical thinking
References
References available upon request.
Timeline
SUPERVISORY IMMIGRATION SERVICES OFFICER GS 13
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
03.2024 - Current
IMMIGRATION SERVICES OFFICER LEVEL 2 GS 12 STEP 2
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
12.2021 - 03.2024
IMMIGRATION SERVICES OFFICER LEVEL 1 GS 9 Step 3
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES
10.2017 - 12.2021
Supervisory Transportation Security Officer
Transportation Security Administration
02.2004 - 09.2017
Lead Transportation Security Officer
Transportation Security Administration
02.2004 - 05.2015
No Degree - Business Administration
Baruch College
Associate's degree - Business Administration
Kingsborough Community College of The City University of New York
High school diploma or equivalent -
Samuel J Tilden High School
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