Summary
Overview
Work History
Education
Skills
Certification
Perfect Attendance, Most Punctual
Languages
Timeline
Generic

Shawayne Murray

Ocho Rios ,Jamaica

Summary

Dynamic and dedicated professional with lifeguard experience. Excelling in emergency response and customer service. Proven ability to enhance patron safety and satisfaction through effective communication and water rescue techniques. Committed to maintaining high safety standards while fostering a welcoming environment for guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifeguard

Royal Decameron Club Caribbean Resort
03.2022 - 08.2025
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Provided friendly customer service to guests and addressed concerns.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Attentively monitored swimmers to identify distress.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored water conditions to provide timely warnings about potential hazards.
  • Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
  • Enhanced safety of beach visitors by enforcing swimming area boundaries and rules.
  • Administered first aid and CPR, ensuring rapid response to accidents.
  • Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
  • Entered water immediately to pull struggling swimmers to safety.
  • Scanned main areas to monitor for any safety risks.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Customer Service Representative

Teleperformance
11.2020 - 06.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Collected overdue payments on accounts

Education

General

Ocho Rios High School
Ocho Rios, Jamaica
06-2016

Skills

  • Emergency response, Lifeguard certification, Water rescue techniques, Swimming instruction, Beach safety awareness
  • Water sampling, Adaptability in emergencies, Equipment management, CPR certified, First aid, Public safety
  • Safety oversight, Patron support, Leadership qualities, Pool operations, Lifeguard operations, Weather monitoring
  • Pool maintenance, Chemical level testing, General maintenance, Equipment oversight, Pool Cleaning, Pool Policies enforcement
  • Patience and empathy, Strong client relations, Reliability, Adaptability and Flexibility, Professionalism, Team Work and collaboration, Time management abilities, Decision Making, Effective communication, Critical Thinking, Self motivation, Customer service
  • Hazard removal, Lifeguard procedures, Water monitoring, Full safety compliance, Rescue equipment proficiencent, Rules enforcement, Accident and injury prevention, Distressed person rescue, Water rescue procedures, Equipment inspection, Facility inspection

Certification

  • First Aid/CPR Certified Expires May 9 2027
  • Lifeguard Certification Expires May 31 2026

Perfect Attendance, Most Punctual

Received both awards on multiple occasions. 

Languages

Jamaican Patios
Native or Bilingual
English
Native or Bilingual

Timeline

Lifeguard

Royal Decameron Club Caribbean Resort
03.2022 - 08.2025

Customer Service Representative

Teleperformance
11.2020 - 06.2021

General

Ocho Rios High School

Similar Profiles

CREATE PROFILE