Shawdaya Mereus
Scranton,PA
Summary
Compassionate Behavioral Health Professional experienced in pediatric home care and retail customer service. Delivered effective solutions through relationship building and de-escalation of challenging situations, enhancing both team performance and client satisfaction. Committed to providing exceptional care in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Compass Health Systems
11.2024 - 03.2026
- Developed and implemented individualized behavior plans to meet unique client needs.
- Collaborated with families and clinical teams to align strategies and support client progress.
- Provided one-on-one support in homes, schools, and community settings.
- Taught essential communication, coping, social, and daily living skills to enhance client independence.
- Collected data and maintained accurate documentation.
Guest Advocate
Target
11.2021 - 01.2024
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Processed transactions, returns, and exchanges with accuracy, ensuring smooth front-end operations.
- Resolved customer concerns professionally, contributing to a positive shopping experience.
- Streamlined front-end operations to support smooth transaction processing.
Team Lead
Kitty Hawk Auto Express
12.2018 - 11.2021
- Managed daily detailing tasks to ensure quality service.
- Led daily detailing operations.
- Executed high-quality interior and exterior detailing to promote customer satisfaction.
- Verified vehicles met company quality standards to uphold brand reputation.
Home Health Aide
Bayada Pediatrics
03.2015 - 06.2017
- Delivered compassionate in-home pediatric care, enhancing comfort and emotional well-being.
- Supported children with activities of daily living and developmental tasks, promoting independence and growth.
- Delivered in-home pediatric care to support children’s physical and emotional needs.
- Established rapport with children and families through consistent communication. with children and families.
Education
Honesdale High School
Honesdale, PASkills
- Behavioral health support
- Pediatric Home Care
- Clinical Documentation
- Documentation
- De-escalation
- Client Engagement
- Compassionate
- Healthcare Contribution
- Team Leadership
- Relationship Building
- Fast-paced Environment
- Adaptability
- Customer support
- Dependable
- Behavioral Support
Timeline
Behavior Technician
Compass Health Systems
11.2024 - 03.2026
Guest Advocate
Target
11.2021 - 01.2024
Team Lead
Kitty Hawk Auto Express
12.2018 - 11.2021
Home Health Aide
Bayada Pediatrics
03.2015 - 06.2017
Honesdale High School