Shawn Adams
Minneapolis,MN
Summary
Experienced Customer Service Representative with 15 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
19
19
years of professional experience
Work History
Cook
University Of Minnesota
01.2016 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Guest Services Coordinator
SMG—US Bank Stadium
01.2016 - 01.2017
- Planning and preparation of snacks in-accordance with posted menus
- Ordering kitchen food supplies
- Chopping and dicing fresh fruits and vegetables for the different ages’s of children
- Ensuring all health and safety standards are met
- Accepting temporary work assignments as designated by the director
- Greets visitors and shows them to their seats
- Answers visitors’ questions about the stadium.
Receptionist
Highland Chateau
01.2014 - 01.2015
- Responsible for accounts payable, staffing, ordering supplies, and preparing materials for meetings
- Directed phone calls to staff members
- Greeted visitors and reserved spaces for meetings
- Used PowerPoint and Excel to create presentations for administrative meetings.
Implementation Associate
Treasury Management, Wells Fargo Bank
02.2007 - 01.2012
- Responsible for Implementing new cash management services following the close of the sale through initial client product usage
- Communicating with clients, sales officers, vendors and internals bank operations to meet product startup dates based on client needs and the Bank’s ability to begin services
- Identifying the resolving customer implementation issues and training needs; performing post implementation product usage and customer billing reviews
- Working directly with Treasury Management Sales Officers and Relationship Managers to understand customer needs and to define and document requested product options
- Recommending products as appropriate; providing a single point of contact for clients through the implementation process, independently and pro-actively resolve issues.
Client Service Consultant
Wells Fargo Bank
02.2004 - 01.2007
- Responsible for supporting internal and external customers on Treasury Management Products and services via a call center
- Provide moderately complex-to-complex support services in account management, operations, documentation, customer service and technical support
- Primary liaison between customer and bank, answering questions and solving problems involving all bank departments
- Sales of Treasury Management internet base products to Wholesale & Commercial Clients
- Coach new hires, on customer service, Treasury Management products, and opportunities to sell Wholesale products.
Education
nutrition and menu planning ServSafe Certification – Expires 2017 2013 Hospitality Minnesota -
Community Culinary Arts Training - undefined
2016
Skills
- Stress Management
- Documenting Problems
- Strong Telephone Etiquette
- Attention to Detail
- Electronic Information Systems
- Customer Implementation Support
Timeline
Cook
University Of Minnesota
01.2016 - 05.2023
Guest Services Coordinator
SMG—US Bank Stadium
01.2016 - 01.2017
Receptionist
Highland Chateau
01.2014 - 01.2015
Implementation Associate
Treasury Management, Wells Fargo Bank
02.2007 - 01.2012
Client Service Consultant
Wells Fargo Bank
02.2004 - 01.2007
nutrition and menu planning ServSafe Certification – Expires 2017 2013 Hospitality Minnesota -
Community Culinary Arts Training - undefined
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