Shawn Aebel
Riverton,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Receptionist/Administrative Assistant
Scheels
05.2011 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Medical Receptionist
Springfield Clinic
01.2000 - 01.2003
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed multi-line phone system and pleasantly greeted patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Riverton High School
Riverton,IL05.1990
Skills
- Administrative Support
- Reading Comprehension
- Spreadsheets
- Customer Service
- Document Retrieval
- Phone Call Answering
- Filing
- Mail Management
- Typing Proficiency
- Workflow Planning
- Back Office Operations
- Excel Spreadsheets
- Sorting and Labeling
- Records Management Systems
- Multi-Line Phone Systems
- Prioritization
Timeline
Receptionist/Administrative Assistant
Scheels
05.2011 - Current
Medical Receptionist
Springfield Clinic
01.2000 - 01.2003
High School Diploma -
Riverton High School