Shawn Akins
Rex,US
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Proven team-player follows directions and schedules with no supervision. Skilled in emergency response, navigation and vehicle maintenance. Efficient co-worker communication and recordkeeping abilities.
Overview
12
12
years of professional experience
32
32
Years of customer services
Work History
Customer Service Representative
U.S. Small Business Admin - Office Of Disaster Assistance
Washington, DC
10.2024 - Current
- Provided customer service support to applicants applying for disaster assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Contract CDL Driver
Translog Management
Forest Park, United States
04.2021 - 10.2024
- Executed dedicated regional routes for merchandise delivery to Fortune 500 companies.
- Ensured timely pickups and deliveries while adhering to Department of Transportation regulations.
- Delivered exceptional customer service throughout all interactions with clients.
Owner/Operator
Brenda M. Trucking
Holt, United States
10.2013 - 04.2021
- Driver contractor: scheduled and coordinated carriers with shippers. Transported cargo on dedicated routes.
- Performed truck and trailer pre-trip and post-trip inspections. Maintained a logbook with an accurate account of hours worked, resting periods, and mileage covered.
- Collected all documentation required to operate under the Department of Transportation. Maintained and processed invoices and bills of lading.
- Identified and resolved problems. Ensured that award actions meet both the legal and supervisory review requirements.
Education
Some college - Basic Course of Studies in Communications
Southeastern Oklahoma State University
Durant, OK, United StatesSkills
- Microsoft Office Suite
- Collaboration tools
- Email communication
- Customer service
- Communication skills
- Logistics management
- Time management
- Shipping regulations
- Inspecting vehicles
- Handheld scanners
- Managing schedules
- Incident reporting
- Documentation skills
Additional Information - Software Competencies
- Microsoft Office Suites
- Internet Explorer
- Microsoft Teams
- Zoom
References
- Glen Patrick, 404.391.2517
- Demetric Bills, (580) 372-3969, demetricrhone@yahoo.com
- Sonya McQuietorNays, 8179945357, smnays@sbcglobal.net
Languages
Advanced, Advanced, Advanced
Accomplishments
- U.S. Small Business Administration- I have multiple customer service training awards in Customer Service, Descalation, Cyber Security, Credit Card and Travel.
- In my 30 plus years as a Transportation Specialist I have received many safe drivng awards and bonuses with over a million miles driven.
Timeline
Customer Service Representative
U.S. Small Business Admin - Office Of Disaster Assistance
10.2024 - Current
Contract CDL Driver
Translog Management
04.2021 - 10.2024
Owner/Operator
Brenda M. Trucking
10.2013 - 04.2021
Some college - Basic Course of Studies in Communications
Southeastern Oklahoma State University
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