Shawn Allan
Administrative Assistant
Wesley Chapel,FL
Summary
Knowledgeable Administrative Assistant with over 20 years of experience showcasing exceptional prowess in communication, multitasking and organizational abilities. Having a self-directed approach, good critical thinking skills and ability the to work under pressure and with deadlines will support many types of organizations achieve and exceed their fiscal and operational goals. By always focusing on in restoring the magic to all situations, I will eagerly adapt my varied skill set to help you the team achieve Its goals.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Services and Solutions Specialist
The Walt Disney Company
Tampa , Florida
12.2017 - Current
- Flight team specialist managing special situations to resolution. By working with management to ensure that organizational challenges were addressed to maintain client satisfaction and organizational goals by implemented corrective actions to fix root causes of various issues.
- As supervisor for 7 lines of business took over all escalation calls. Finding resolution for guest issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures guest situations involving MyDisneyExperience, Tickets, Accommodation, and parks concerns.
- Handled Executive Dine Calls and requests as needed.
- Maintained brand integrity in all situations with propriety
Leasing Coordinator
Pinnacle Housing Corporation
Austin, TX
10.2012 - 08.2017
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse and challenged properties to prospective clients and consistently exceeded target closing rates.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Increased occupancy in challenged communities by over 40%.
- Consistently won area number one producer for each quarter.
Executive Director
The Village At St. Edward
Fairlawn, Ohio
11.1997 - 08.2012
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Updated and maintained membership database on consistent basis.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Defined company roles and responsibilities to establish and enhance processes.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Maintained 97% guest satisfaction rating annually for 12 years.
- Ensured that occupancy in all levels of care maintained 98% by utilizing a waitlist system.
- Managed Community involvement for campus through Catholic Community Care, Ohio Health Care Association, JCAHO Certification and multiple other outreaches.
- Ensured the highest quality of care through mission, practice and action.
Education
BBA - Project Management And Organizational Leadership
Colorado State University
Fort Collins, CO 06.2014 - 11.2016
Skills
Effective Leadership
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Services and Solutions Specialist
The Walt Disney Company
12.2017 - Current
BBA - Project Management And Organizational Leadership
Colorado State University
06.2014 - 11.2016
Leasing Coordinator
Pinnacle Housing Corporation
10.2012 - 08.2017
Executive Director
The Village At St. Edward
11.1997 - 08.2012
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