Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWN ANDREW

Summary

Service-oriented Customer Support Representative with 10+ years of experience in remote and contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Solid history of organizing engaging leisure activities and fostering community involvement. Successfully designed and implemented programs that enhance participant satisfaction and well-being. Demonstrated ability in event planning and team leadership.

Approached each day and unique challenges with enthusiasm, patience, and humor.

Overview

2023
2023
years of professional experience

Work History

Leisure Travel Advisor

World Travel Holdings
11.2013 - 05.2022
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Maintained detailed records of client interactions, bookings, and payments for easy reference.
  • Increased sales revenue through upselling relevant products and services to travelers.
  • Over 50% of all packages booked with travel insurance plans, to reduce uncertainty and risk of financial loss.

Technical Support Specialist

Wild Blue Internet
06.2009 - 12.2017
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed high levels of call flow and responded to technical support needs.
  • Resolved 40 technical support inquiries per day.
  • Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
  • Recorded and maintained relevant notes for each client and work order.
  • Walked individuals through troubleshooting tasks.

Homeless Shelter Project Supervisor

Treasure Coast Homeless Services Council
2022 - 2022


  • Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
  • Provided status updates for projects, delivering information to all stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Provide oversight and monitoring of residents, ensuring that policies and procedures are followed, document any infractions to policies or issues caused by residents, inspect facility routinely to ensure safety and cleanliness for residents and staff.

Education

Associate of Business Administration - Business

Devry University
Miramar, FL

Business Administration - Business

Indian River State College
Fort Pierce,FL

Travel And Tourism

W.T.U
Online

Skills

  • Effective customer service skills
  • Team player attitude
  • Advanced itinerary planning
  • Proficient in Microsoft office suite
  • Multitasking
  • Problem-solving
  • Calm under pressure
  • Basic Operating Systems
  • Google Drive, Dropbox
  • Office administration
  • Friendly, positive attitude
  • Email
  • Cloud Computing
  • Accounting Software

Timeline

Leisure Travel Advisor

World Travel Holdings
11.2013 - 05.2022

Technical Support Specialist

Wild Blue Internet
06.2009 - 12.2017

Homeless Shelter Project Supervisor

Treasure Coast Homeless Services Council
2022 - 2022

Associate of Business Administration - Business

Devry University

Business Administration - Business

Indian River State College

Travel And Tourism

W.T.U

Similar Profiles

CREATE PROFILE