Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Shawn Apfel

Midway,GA

Summary

Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Ronnie's Restaurant
Pooler, GA
07.2017 - Current
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Explained goals and expectations required of trainees.
  • Coordinated with vendors to ensure proper supply of food items at competitive prices.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.

General Manager of Food Service

Ihop
Statesboro, GA
10.2015 - 07.2017
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed training needs of personnel regularly and conducted necessary training programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Line Cook / Shift Manager

IHOP
Statesboro, GA
10.2011 - 10.2015
  • Adhered to portion controls and presentation specifications.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Cooked multiple orders simultaneously during busy periods.
  • Stocked and restocked kitchen supplies as needed.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Adhered to regulatory standards regarding safe and sanitary food prep.

Education

High School Diploma -

Statesboro High School
Statesboro, GA
05-2010

Skills

  • Health Code Compliance
  • Inventory Management
  • Labor and Overhead Cost Estimation
  • Calm and Pleasant Demeanor
  • Profit and Loss
  • Team Leadership
  • Sanitation
  • Reliable and Responsible
  • POS Terminal Operation

Certification

  • Serv Safe Manager
  • First Aid Certified
  • Dine-Equity 202 General Management Certified
  • Twic Card
  • Class C drivers license
  • Georgia Carry license holder

Languages

English
Professional

Accomplishments

  • Started at Class II Mgmt (dba: Ihop 4461) as dishwasher, line cook exceeded performance expectations to the result of being that locations first ever manager promoted from BOH. Then first BOH to be promoted to AGM and then subsequently GM.
  • Proficient in Excel and Quickbooks various other technology oriented applications and devices

References

References available upon request.

Timeline

General Manager of Food Service

Ronnie's Restaurant
07.2017 - Current

General Manager of Food Service

Ihop
10.2015 - 07.2017

Line Cook / Shift Manager

IHOP
10.2011 - 10.2015

High School Diploma -

Statesboro High School

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Shawn Apfel