Shawn Augustus

• Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
• Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
• Utilized advanced diagnostic tools such as multimeters, oscilloscopes, and thermal imaging cameras to accurately diagnose electrical issues.
• Attended training committees that wrote training modules for equipment operation and testing.
• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Scheduled staff to establish adequate coverage during peak business hours.
• Improved employee morale with regular feedback sessions, fostering positive work environment.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

• Honor Roll [Semester and Year]November 2025 &January 2025
• Awarded [Award Name] perfect attendance

I didn't finished this course but was in for 5 months on a 18 month course. My funds ran out and wasn't able to finish .