Shawn Baggett
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking professional adept at growing bar sales, reducing costs and optimizing performance to support all customer needs. Well-organized and dependable with a positive and friendly nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Prep Person
Mel's
05.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Beverage Manager
The Tin Building by Jean George's
08.2022 - 03.2023
- Developed staff training programs to enhance employee knowledge and skillsets in the beverage industry.
- Streamlined inventory management for optimal efficiency and cost savings.
- Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within the establishment.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Resolved customer complaints involving food or beverage quality and service.
Bartender
Union Square Hospitality Group
06.2018 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Senior Server
Sushi Seki
09.2017 - 06.2018
- Streamlined table turnover rates for increased seating capacity through effective communication with the kitchen and bussing staff.
- Enhanced customer satisfaction by providing prompt and efficient service during high-volume periods.
- Boosted repeat business by establishing rapport with customers and addressing their concerns in a timely manner.
- Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
- Maintained clean and organized workstations, promoting a professional atmosphere for both colleagues and guests.
- Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
- Proactively resolved conflicts among diners or between restaurant staff members, ensuring a pleasant working environment for all involved.
- Managed cash transactions accurately at the end of each shift, contributing to consistent financial reporting within the establishment.
Line Cook/Prep Cook
Ippudo NY
01.2017 - 09.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
Some college -
North Platte Community College
North Platte, NEHigh school diploma -
North Platte High School
North Platte, NE01.2016
Skills
- Beverage Preparation
- Food Preparation
- Adaptability
- Cleanliness and Hygiene
- Suggestive Selling
- Service-Oriented Mindset
- Complex Problem-Solving
- Organizational Ability
- Clear and Effective Communication
- Highly Reliable
- Creative Mixology
- Conflict Resolution
Certification
TIPS
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender/Prep Person
Mel's
05.2023 - Current
Beverage Manager
The Tin Building by Jean George's
08.2022 - 03.2023
Bartender
Union Square Hospitality Group
06.2018 - 03.2022
Senior Server
Sushi Seki
09.2017 - 06.2018
Line Cook/Prep Cook
Ippudo NY
01.2017 - 09.2017
Some college -
North Platte Community College
High school diploma -
North Platte High School
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