Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shawn Baker

Palm Desert,CA

Summary

Accomplished Operations Manager with a proven track record at IHG Hotels & Resorts, enhancing operational efficiency and dedicated to customer satisfaction. Expert in organizational and incidents management, demonstrated through strategic vendor relations and a commitment to process improvement. Skilled in assembling teams and leading projects to fruition, achieving significant results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Operations Manager

IHG Hotels & Resorts
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.

Front Desk Agent

Marriott
02.2020 - 01.2021
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Assembly Technician

Circor Aerospace Inc.
03.2013 - 02.2021
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Followed safety protocols to maintain safe working environment.
  • Executed regular tests and inspection procedures to assemble products according to specifications.

Education

Associate of Arts - Business

Compton Community College
Compton, CA

High School Diploma -

Compton High School
Compton
06.2009

Skills

  • Incidents management
  • Document Control
  • Program Administration
  • Inventory Management
  • Customer Retention
  • Workflow Optimization
  • Health and safety compliance

Additional Information

Physical Fitness Trainer and Enthusiast

Professional self-equipped DJ and music afficionado

Timeline

Front Desk Agent

Marriott
02.2020 - 01.2021

Assembly Technician

Circor Aerospace Inc.
03.2013 - 02.2021

Operations Manager

IHG Hotels & Resorts

Associate of Arts - Business

Compton Community College

High School Diploma -

Compton High School

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Shawn Baker