Shawn Baker

• Accomplished SAAS-based sales operations with K-12 school districts nationwide.
• Conducted prospecting efforts through targeted calls to drive interest in available offerings.
• Led curriculum adoption efforts in specific regions.
• Attained outstanding performance metrics, often hitting 200% of predefined objectives.
• Achieved top performer status in 2024.

• Built and cultivated relationships with hundreds of K-12 school districts nationwide.
• Developed new business through cold calls, referrals , and emails to develop sales pipeline.
• Achieved over 400% increase in sales on accounts from 2020 to 2021.
• Communicated regularly with customers regarding account questions and issues.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
• Adapted sales techniques to specific clients and promoted products based on individualized client needs
• Managed sales cycle to maintain solid customer base.
• Executed successful sales strategies to convert leads into customers.
• Leveraged CRM to collect, organize and manage sales data and customer information.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Attended networking events and K-12 technology conferences to build relationships and identify sales opportunities.
• Identified customer needs to achieve service levels that met and exceeded expectations.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Maintained and assisted in sales on accounts multiple extensive accounts
• Handled high-volume paperwork, emails, and collaborated with accounting department to resolve invoicing and shipping problems
• Answered customer telephone calls promptly and in an appropriate manner
• Worked closely with department managers to solve problems and enhance sales
• Set up new customer accounts and updated existing profiles with the latest information

• Responsible for product testing and quality
• Successfully learned and completed over 1K repairs on iPads and MacBooks
• Maintained communication with sales and technical manager on needs and customer specific requests
• Consistently worked overtime hours and weekends when needed

Accomplished SAAS-based sales operations with K-12 school districts nationwide.

Conducted prospecting efforts through targeted calls to drive interest in available offerings.

Led curriculum adoption efforts in specific regions.

Achieved and frequently exceeded monthly sales quotas, reaching up to 100% over target.

Achieved top performer status in 2024.