Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Barber

Pass Christian,MS

Summary

Driven Systems Administrator with 26 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Field Service Technician/Lead

Newell Brands Inc.
Hattiesburg, MS
01.2013 - 06.2022
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Tested systems using [Tool] and [Type] testers, noting issues and completing preventive maintenance on [Type] systems.
  • Kept track of automatic and self-generated service tickets with [Software], increasing efficiency [Number]% and customer service feedback scores [Number]%.

End User Support Technician

Jarden Consumer Solutions/Newell Co
Waynesboro, MS
07.2003 - 07.2013
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices and software to set up work stations for employees.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Processed over [Number] support requests weekly for technical assistance on wide range of issues related to [Software].
  • Maintained servers and systems to keep networks fully operational during peak periods.

Land Administrator

CSC/Newell Co
Hattiesburg, MS
01.1997 - 01.2003
  • Communicated effectively with on-site associates.

Computer Technician

Sunbeam Oster/ Newwll Co
Hattiesburg, MS
10.1994 - 10.1997
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Discussed and recommended service options with customers and explained costs involved.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with [Job title] to schedule [Type] installations for [Type] customers without interrupting day-to-day happenings.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Maintained accurate records of [Timeframe] communications, remedial actions and installation activities.
  • Managed data transfers between systems and [Type] storage mediums.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Serviced [Type] equipment for expedient repair and minimal downtime.

Education

Associate of Applied Science - Technical Electronic

Pearl River Community College
Poplarville, MS
05.1988

Skills

  • Time Management
  • Installation and Repair
  • Valid Driver's License
  • System Installation
  • Project Requirements
  • MS Office
  • Network Administration
  • Operating System Testing
  • Software and Hardware Issues
  • Equipment Knowledge
  • Equipment Configuration

Certification

  • A+ Certified
  • Microsoft Windows Professional Certified
  • Microsoft Engineer Certified

Timeline

Field Service Technician/Lead

Newell Brands Inc.
01.2013 - 06.2022

End User Support Technician

Jarden Consumer Solutions/Newell Co
07.2003 - 07.2013

Land Administrator

CSC/Newell Co
01.1997 - 01.2003

Computer Technician

Sunbeam Oster/ Newwll Co
10.1994 - 10.1997

Associate of Applied Science - Technical Electronic

Pearl River Community College

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Shawn Barber