Shawn Batey
Washington,DC
Summary
Self-motivated Operations Manager successful in creating and managing client relations, overseeing workflow and ensuring timely completion of projects. Highly experienced in running and managing production. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Operations Manager
Commercial Duplicating (dba Mosaic Express)
Washington, DC
04.2025 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed daily operations to ensure efficient workflow and service delivery.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Operations Manager
Omni Invictus, LLC (dba Array; Inservio3)
Washington, DC
09.2019 - 03.2025
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Ops Manager/Project Manager/Production Operator
Marcus Uppe, LLC (dba Clicks Document Management)
Cleveland, OH
03.2009 - 08.2019
- Promoted from production operator in 2009 to project manager in 2010. In 2017 asked for assistance in running the DC office. Advanced to operations manager in DC in 2018.
- High capacity scanning and reprographics operator; very efficient and precise.
- Extremely experienced in CloudNine Law Prediscovery with some experience in Relativity
- Processed data including importing documents, file conversion, endorsement, OCR, various QC processes and exporting to load file
Education
Rocky River High School
Rocky River, OHSkills
- Project & financial management
- Workflow optimization
- Reprographics & bindery
- Electronic document production
- Analyzing metrics to ensure efficiency
Timeline
Operations Manager
Commercial Duplicating (dba Mosaic Express)
04.2025 - Current
Operations Manager
Omni Invictus, LLC (dba Array; Inservio3)
09.2019 - 03.2025
Ops Manager/Project Manager/Production Operator
Marcus Uppe, LLC (dba Clicks Document Management)
03.2009 - 08.2019
Rocky River High School