Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Bateza

Margate,FL

Summary

Perfomance driven individual whose main goal is to bring 35 years of experience in customer service to the table to help any business I represent succeed and grow.

Overview

17
17
years of professional experience

Work History

Owner/Director

Steps To Serenity
Fort Lauderdale, Florida
07.2007 - 06.2017

Provided housing for people leaving detoxes and treatment centers 

Provided a safe drug free environment for people to rebuild their lives

Referred clients out to community based mental health and treatment centers so they can get the help they need to deal with their mental health and/or substance abuse issues.

Transportation of clients to all court appearances, doctors appointments etc.

Managed 6 recovery homes responsible for implementing rules, regulations, so that clients can recover in a safe environment

Golf Cart Attendant

Grande Oaks Golf Club
Davie, FL
10.2005 - 04.2008

Staged carts for daily play

Set up driving range with pyramids of range balls

Set up membership and guests for daily play 

Customer service professional dedicated to give our membership and guests the best golf experience they can have

All outside golf operations duties not limited to golf cart attendant responsibilities including:

Starter - Tee sheet management

Ranger - Pace of play management

Golf Staff

Villa Delray Golf Club
Delray Beach, Florida
10.2005 - 09.2007

Staged carts for daily playSet up driving range with pyramids of range ballsSet up membership and guests for daily play Customer service professional dedicated to give our membership and guests the best golf experience they can have

All outside golf operations duties not limited to golf cart attendant responsibilities including:Starter - Tee sheet managementRanger - Pace of play management

First Assistant Golf Professional

Beacon Woods Golf Club
Bayonet Point, FL
10.2002 - 09.2005

Staged carts for daily playSet up driving range with pyramids of range ballsSet up membership and guests for daily play Customer service professional dedicated to give our membership and guests the best golf experience they can have

All outside golf operations duties not limited to golf cart attendant responsibilities including:Starter - Tee sheet managementRanger - Pace of play management

Management position which also included scheduling of staff

Set up tournaments

Opened and closed pro shop

Marketing of Golf Club

Merchandising

Oversee all golf operations duties to get course and membership set up for daily play

Outside services professional

Westin Innisbrook Resort
Palm Harbor , Fl
10.2000 - 09.2002

Staged carts for daily playSet up driving range with pyramids of range ballsSet up membership and guests for daily play Customer service professional dedicated to give our membership and guests the best golf experience they can have

All outside golf operations duties not limited to golf cart attendant responsibilities including:

Starter - Tee sheet management

Ranger - Pace of play management

Management position which also included scheduling of staff

Set up tournaments

Opened and closed pro shopMarketing of Golf ClubMerchandisingOversee all golf operations duties to get course and membership set up for daily play

Education

Level 2 - Professional Golf Managment

PGA of America
Port St Lucie Fl
2003

45 credits - Professional Golf Management

Ferris State College
Big Rapids Mi
1985

Associate of Arts - Liberal Arts

Orange County Community College
Middletown NY
1982

High School Diploma -

John F Kennedy
Bronx NY
1980

Skills

    Leadership qualifications

    Business ownership

    Management qualifications

  • Account management
  • Event management
  • Social networking design/management
  • Quality assurance

    Computers 

    Communication 

    Customer service professional


  • Negotiation skills
  • Needs assessments
  • Online marketing strategies
  • Customer targeting

Timeline

Owner/Director

Steps To Serenity
07.2007 - 06.2017

Golf Cart Attendant

Grande Oaks Golf Club
10.2005 - 04.2008

Golf Staff

Villa Delray Golf Club
10.2005 - 09.2007

First Assistant Golf Professional

Beacon Woods Golf Club
10.2002 - 09.2005

Outside services professional

Westin Innisbrook Resort
10.2000 - 09.2002

Level 2 - Professional Golf Managment

PGA of America

45 credits - Professional Golf Management

Ferris State College

Associate of Arts - Liberal Arts

Orange County Community College

High School Diploma -

John F Kennedy
Shawn Bateza