Shawn Baxter
Santa Rosa Beach,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
21
21
years of professional experience
Work History
Bartender
Great Southern Cafe
04.2014 - Current
- Keeps bar presentable and well-stocked to meet customer needs.
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Solely serves high customer volumes of ~175 seats
- Trains new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsells menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivates strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Server/Managing Bartender
Pandora's Steakhouse
09.2009 - 02.2015
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
General Manager
Shicky G's
09.2007 - 08.2009
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Jake's Bar and Griill
08.2004 - 09.2007
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Skills
- Health codes compliance
- Safe service compliance
- Outgoing personality
- Courteous
- Maintaining a clean bar
- Sales expertise
- Anticipating guest needs
Timeline
Bartender
Great Southern Cafe
04.2014 - Current
Head Server/Managing Bartender
Pandora's Steakhouse
09.2009 - 02.2015
General Manager
Shicky G's
09.2007 - 08.2009
General Manager
Jake's Bar and Griill
08.2004 - 09.2007
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