Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
AssistantManager

Shawn Bazzle

Richmond,USA

Summary

Seasoned Identity and Access Management expert with five+ years of experience. Specializes in security controls, access reviews, and identity validation. Known for efficient problem-solving and cross-functional collaboration. Committed to enhancing security and streamlining processes with excellent communication skills.

Overview

8
8
years of professional experience
3
3

Certifications

Work History

Identity and Access Management Analyst 3

Bon Secours Mercy Health
03.2020 - Current
  • Lead daily team meetings for updates, issue resolution, and workflow optimization
  • Generate ServiceNow reports to ensure SLAs, KPIs, and client satisfaction
  • Automate AD account maintenance using Powershell scripts
  • Collaborate with Project Management for seamless application onboarding and integration
  • Ensure effective communication for change controls with IT teams
  • Educate team on new workflows, LEAN methodology, and ITIL framework
  • Provide expert support for complex workflows and offer on-call assistance for Priority 2 incidents
  • Conduct audits, maintain accesses for 150,000+ Active Directory accounts, and provision user accesses within SLAs
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.

Service Desk Analyst 3

Bon Secours Mercy Health
05.2018 - 03.2020
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Assisted in training new team members on service desk procedures, tools, and best practices.

International Settlements Specialist 2

Wells Fargo Advisors
06.2016 - 05.2018
  • Maintained trade database for accuracy and compliance with regulatory standards
  • Collaborated with Financial Advisors to improve operational efficiency and customer service
  • Created daily reports for Federal audit compliance and processed trades and money transfers exceeding $300 million
  • Developed strong client relationships through consistent communication and attentive service.

Education

Bachelor of Science in Business Administration and Management -

Virginia Commonwealth University
Richmond, Virginia
05.2016

Skills

  • Security Products: CyberArk, Symantec, McAfee SIEM, AD Manager, Saviynt
  • Compliance Requirements: HIPAA, Hi-Trust, Sarbanes-Oxley, SOC2
  • Operating Systems: Windows, Linux, Kali Linux, Parrot OS
  • Scripting Languages: Powershell, Python, SQL
  • PenTesting and Vulnerability Tools: Metasploit, NMAP, Wireshark, Burpsuite, OWASP-ZAP, Nessus/Tenable
  • Directory Services: Active Directory Users and Computers, Microsoft Entra
  • Authentication Protocols: SAML20, OAuth, ADFS, LDAP
  • IT Practices & Tools: ITIL, ServiceNow

Accomplishments

  • Created Role Based Access Controls for over 1000 roles to automate provisioning of an application which generated over 100 tickets per day for the team
  • Created Powershell scripting to allow for the implementation of an enterprise password management solution lowering call volume and wait time for end users calling the Service Desk
  • Successfully retrieved User and Root flags of 8 machines on HackTheBox

Certification

  • (ISC)2 CCSP - Expected July 2024
  • CompTIA CySA+ - February 2023 - February 2026
  • CompTIA Security+ - February 2020 - February 2026
  • CompTIA Network+ - March 2018 - February 2026

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balancePaid time offFlexible work hours401k matchCareer advancementPersonal development programs

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Shawn Bazzle