Jamie Begarowicz
Sterling Heights,MI
Summary
Diligent Customer Service Administrator offering 14+ year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
16
16
years of professional experience
Work History
Customer Service Administrator II
Trustmark Insurance
06.2022 - Current
- Answer incoming calls and emails from current customers and ask open-ended questions to determine needs.
- Enhanced customer satisfaction by addressing and resolving inquiries, complaints, and concerns.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Updated customer service database with new information, address changes and contact details.
- Trained on over 20 processes to complete customer requests for their insurance policies.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Trained team members on process procedures and best practices to ensure consistent service quality across the board.
- Consistently collaborate with team members offering support and assistance whenever needed to ensure our collective success.
CARRIER SERVICES SPECIALIST
Complete Interactive Technologies
04.2010 - 11.2019
- Supported registration processes with technical assistance and troubleshooting
- Escalated customer concerns and inventory requirements to supervisors
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Processed customer account changes using TigerPaw Software
- Documented conversations with customers to track requests, problems and solutions
- Developed and updated business phone directory to reflect current employees and other changes
- Handled incoming calls with friendly and cheerful attitude for organization using 9-line system
- Provided administrative support to area employees, including routing mail, ordering supplies and filing documents
- Completed connections between callers, departments and professionals
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
OFFICE MANAGER
PB'S Sports Grille
05.2008 - 05.2010
- Managed payroll for over 35 hourly and salaried employees
- Assisted in the recruitment process, conducting interviews and onboarding for new employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated and facilitated special events, including themed parties, showers and banquets
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Monitored daily checklists and side worksheets to keep Bartenders and other staff members on task
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele
- Monitored patrons to keep alcohol consumption at designated levels.
Education
High School Diploma -
Clintondale High School
Clinton Township, MISkills
- High-energy attitude
- Promotional support
- Customer relations
- Active listening
- Quality assurance controls
- Technologically savvy
- Store maintenance
- Credit card payment processing
- Microsoft Office expertise
- Inbound and outbound calling
- Clerical support
- Conflict mediation
- Stockroom procedures
- Customer Focus
- Complaint Handling
- Follow-up skills
- Issue Resolution
- Telephone Etiquette
Timeline
Customer Service Administrator II
Trustmark Insurance
06.2022 - Current
CARRIER SERVICES SPECIALIST
Complete Interactive Technologies
04.2010 - 11.2019
OFFICE MANAGER
PB'S Sports Grille
05.2008 - 05.2010
High School Diploma -
Clintondale High School
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