Shawn Bell
Hackensack,NJ
Summary
To obtain a position in which to grow both professionally and personally while working with individuals with intellectual and developmental disabilities. Very versatile and able to work in a group setting as well as self-motivated and capable of handling divergent responsibilities. With 20 plus years of supervisory and managerial experience. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Secretary/Practice Coordinator
Columbia University/Digestive & Liver Diseases
01.2017 - Current
- Answered phones
- Took messages and made appointments for office visits using IDX
- Confirmed appointments
- Ensured patient demographics and insurance, collected copays, referrals, co-insurance and
- Self-pay balances prior to visits
- Completed laboratory requisitions forms that were not on Crown system
- Performed other duties as assigned by Operations Manager
- Insurance verification/precertification, managed MD calendars made appointments for
- Procedures and booked OR
- Skillfully developed departmental goals, objectives, standards of performance, policies and
- Procedures
- Supervised team of 18 office personnel.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Supervised team of 18 office personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Communicated closely with patients, ensuring medical information was kept private.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Residential Counselor
Postgraduate Center for Mental Health
09.2014 - 01.2017
- Coordinate and document client care
- Assist clients with maintaining proper living environment
- Provide direct care to individuals with Mental Health diagnosis
- Conduct monthly apartment inspections; one to one assessments;
- Data entry; assist client with their socialization skills, provide case management
- Provide case management services for all clients.
- Monthly service planning; writing daily progress notes.
Residential Habilitation Coordinator
Episcopal Social Services
03.2012 - 01.2013
- Designed individual goals and daily activities for each client under my care
- Attend team meetings in other Res, Hab
- Programs and discussed my client's progress
- Monitored my client's progress on a daily basis
- Reported my client's progress and achievements to the MSC.
Assistant Manager
Episcopal Social Services
03.2002 - 01.2013
- Provided the direct care and safety of all residents in the facility
- Assisted in the supervision and training of direct care staff
- Promoted a positive working environment
- Assisted residents in managing financial records
- Led staff meetings, planned and conducted fire drills
- Ensured that the basic needs of all residents were met, such as ordering and maintaining clothing, personal items and meals
- Ensured an adequate clean and safe environment for all residents.
Office Manager
Design Today
10.1993 - 01.2000
- Coordinated office operations and procedures to ensure organizational effectiveness
- Supervised, recruited and oriented new office staff
- Ensures that the files were up to date and secured.
Education
High School Diploma -
o l Samuel Gompers High School
Bronx, NY1990
Skills
- Computer Background
- Microsoft Office 2010, Type 35 wpm
- Daily Facility Operations
- Quality Patient Care
Certification
First Aid/CPR
Timeline
Medical Secretary/Practice Coordinator
Columbia University/Digestive & Liver Diseases
01.2017 - Current
Residential Counselor
Postgraduate Center for Mental Health
09.2014 - 01.2017
Residential Habilitation Coordinator
Episcopal Social Services
03.2012 - 01.2013
Assistant Manager
Episcopal Social Services
03.2002 - 01.2013
Office Manager
Design Today
10.1993 - 01.2000
High School Diploma -
o l Samuel Gompers High School
First Aid/CPR
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