Shawn Bernal
Houston,TX
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catalyst Technician
USA DeBusk
Deer Park, TX
10.2023 - Current
- Used equipment, techniques and tools for task completion.
- Provided technical support to other technicians when needed during repairs or maintenance activities.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed strategies for optimizing catalyst utilization and minimizing downtime.
Guest Service Specialist
Mister Car Wash
Houston, TX
10.2021 - 07.2023
- Obtain outstanding customer service, educating customers about company's products and assisting them in maintaining relationship with company are all essential. also notify team about certain objectives and tasks to complete.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems.
Medical Warehouse Associate
Cardinal Health
Stafford, TX
06.2021 - 10.2021
- Carried out all warehouse laborer responsibilities, including picking and packing while ensuring a high percentile of accuracy and speed, keeping track of inventory, maintaining equipment, getting along with colleagues, and entering data.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
Sales Associate
Lowes Home Improvment
Houston, TX
12.2020 - 06.2021
- Would switch between various retail locations, assist with inventory management, perform financial transactions, and possess product knowledge to educate customers.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Key Holder
Hollister.Co
Houston, TX
10.2019 - 11.2020
- Being in charge of opening and shutting down the business, holding daily meetings with top management, and assigning daily tasks and goals to personnel. Would manage financial transactions, oversee inventory and shipments, and deliver top-notch customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Education
High School Diploma -
ALIEF Taylor High School
7555 Howell Sugar Land Rd, Houston, TX 7708306.2021
Skills
- Promoting Services and Amenities
- Inventory Monitoring
- Verbal and Written Communication
- Organization and Planning Skills
- Analytical and Critical Thinking
- Monitoring Progress
- Physical Assessment
- CPR Training
- Data Collection
- Equipment Maintenance
- Data Analysis
- Quality Control
- Equipment Repair
- Strong Work Ethic
- Analytical Thinking
- Problem Identification and Analysis
Certification
- CPR/AED/FIRST-AID certified
Languages
Sign Language
Native/ Bilingual
Timeline
Catalyst Technician
USA DeBusk
10.2023 - Current
Guest Service Specialist
Mister Car Wash
10.2021 - 07.2023
Medical Warehouse Associate
Cardinal Health
06.2021 - 10.2021
Sales Associate
Lowes Home Improvment
12.2020 - 06.2021
Key Holder
Hollister.Co
10.2019 - 11.2020
High School Diploma -
ALIEF Taylor High School
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