Streamlined financial analysis process by creating user-friendly templates for variance analysis and ad-hoc reporting requests
Assisted in the development of long-term strategies for improving overall reporting capabilities within the organization
Contributed to continuous improvement initiatives by proactively identifying areas for potential enhancements in data reporting and analysis processes
Enhanced financial reporting accuracy by streamlining data collection processes and implementing automation tools
Data Reporting Analyst
American Home Patient
Brentwood, TN
01.2016 - 01.2018
Developed custom dashboards, providing real-time insights for informed decision making
Contributed to continuous improvement initiatives by proactively identifying areas for potential enhancements in data reporting and analysis processes
Streamlined reporting workflows for increased efficiency and timely delivery of reports
Provided training sessions on data analytics tools, increasing team proficiency and productivity
Technical Support Advisor
Apple/Kelly Connect
Remote
01.2015 - 01.2016
Delivered exceptional service by empathizing with customers' concerns and resolving their problems quickly and accurately
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
Reviewed technical guidelines to verify compliance with information security standards and best practices
Business Analyst
J&L Oilfield Services
Shattuck, OK
01.2012 - 01.2015
Enhanced team collaboration, implementing effective communication tools and strategies
Created new procedures to streamline operations by minimizing average completion times and reducing failure rates
Implemented process improvements and efficiencies across all departments improving communication, data validation and accuracy
Managed project timelines effectively, ensuring all deliverables were met according to established deadlines
Data Analyst
Univita Health
Nashville, TN
01.2008 - 01.2011
Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions
Developed customized reports, summarizing and presenting data in visually appealing format
Improved decision-making processes with accurate data analysis and visualization techniques
Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives
Director Insurance/Dental Programs
Nashville Cares
Nashville, TN
01.2001 - 01.2008
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations
Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions