Summary
Overview
Work History
Education
Skills
Timeline
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SHAWN BEU

MADISON,TN

Summary

Experienced in delivering exceptional customer service, possessing strong communication and problem-solving skills to handle inquiries and resolve issues while maintaining high standards effectively. Dedication to team collaboration and adaptability enables seamless adjustment of changing needs. Recognized for reliability, empathy, and a results-driven approach, thriving in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Financial Reporting Analyst

EviCore
05.2018 - 12.2020
  • Optimize workflow process to enhance overall productivity and achieve operational excellence. Shortened the month-end process by 2 days and increased accuracy by more than 10%
  • Collaborated with various departments to comprehend and convert business needs into requirements and project scope.
  • Streamlined financial analysis process by creating user-friendly templates for variance analysis and ad-hoc reporting requests.
  • Ensured adherence to industry regulations and company policies concerning data privacy and security.

Data Reporting Analyst

American Home Patient
06.2016 - 02.2018
  • Created custom dashboards for senior management, delivering real-time insights for informed decision-making.
  • Expedited ad hoc requests by creating a library of reusable templates, queries, and visualizations.
  • Automated routine tasks using scripting languages, reducing manual efforts and human errors in the reporting process.
  • Developed and documented standard operating procedures for the analysis department.

Technical Support Advisor

Apple
02.2015 - 03.2016
  • Delivered exceptional service by empathizing with customers' concerns and resolving their problems quickly and accurately.
  • Resolved complex technical issues through effective troubleshooting techniques, enhancing the user experience.
  • Improved overall user experience by providing personalized assistance based on individual client needs.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Business Analyst

J&L Oilfield Services
01.2012 - 08.2015
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Performed gap analysis between existing systems or processes, identifying areas for improvement or enhancement.
  • Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
  • Developed a database to accurately gather employee production data, providing the owner with essential information for making informed decisions.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.

Data Analyst

Univita Health
01.2008 - 01.2011
  • Implemented process improvements and efficiencies across all departments, improving communication, data validation, and accuracy.
  • Developed customized reports, summarizing and presenting data in a visually appealing format.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

Director Insurance/Dental Programs

Nashville Cares
01.2001 - 01.2008
  • Reconciled accounts receivable ledgers with bank statements, identifying discrepancies for resolution.
  • Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
  • Collaborated closely with executive leadership and state agencies to develop strategic plans for long-term success, serving our clients.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Ensured regulatory compliance by staying up-to-date on relevant qualifications, regulations, and guidelines affecting federal reporting.

Education

BACHELOR OF HUMAN SERVICES - Addiction Counseling

SOUTHERN NEW HAMPSHIRE UNIVERSITY
05.2029

Skills

  • Process Optimization
  • Analytical Problem-Solving
  • Customer Service Expertise
  • User Support Services
  • Proficient in Excel
  • Proficient in QuickBooks
  • General Ledger Reconciliation

Timeline

Financial Reporting Analyst

EviCore
05.2018 - 12.2020

Data Reporting Analyst

American Home Patient
06.2016 - 02.2018

Technical Support Advisor

Apple
02.2015 - 03.2016

Business Analyst

J&L Oilfield Services
01.2012 - 08.2015

Data Analyst

Univita Health
01.2008 - 01.2011

Director Insurance/Dental Programs

Nashville Cares
01.2001 - 01.2008

BACHELOR OF HUMAN SERVICES - Addiction Counseling

SOUTHERN NEW HAMPSHIRE UNIVERSITY

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SHAWN BEU