Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Bishop

Moscow Mills,MO

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Independent Contractor

Spark
06.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Independent Contractor

DoorDash
01.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Consulted with customers to assess needs and propose optimal solutions.

Full Time Key Holder

Dollar General Market
01.2018 - 07.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Correctional Officer

St Charles County Department Of Corrections
10.2000 - 10.2010
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Booked new inmates into facility and processed inmates for release.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.

Education

High School Graduate - General Education

Francis Howell High School
St. Charles, MO
06.1994

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Customer Service Management
  • Bank Deposits

Certification

Former PPCT instructor

Timeline

Independent Contractor

Spark
06.2022 - Current

Independent Contractor

DoorDash
01.2021 - Current

Full Time Key Holder

Dollar General Market
01.2018 - 07.2018

Correctional Officer

St Charles County Department Of Corrections
10.2000 - 10.2010

High School Graduate - General Education

Francis Howell High School

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Shawn Bishop