Shawn Bissonette
Sanford,FL
Summary
Successful candidate in providing care for a variety of household pets with expertise in feline care giving including fostering for local animal shelter. Proven history of building strong rapport with owners to provide seamless pet care. Dedicated to excellence and willing to take on additional shifts to help provide the best experience for all.
Overview
23
23
years of professional experience
Work History
Closer
Home Point Financial
03.2020 - 04.2023
- Top closing producer for Maitland managing large pipeline – average loans closed 100+/month, aligned with high producing Texas Account Executive, and helped to initiate new closing process for AE to close gaps in current processes.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Loan Administration Manager, Team Lead
Wells Fargo
05.2010 - 10.2018
- Daily pipeline management for 14 employees to maintain 95% Close on Time metric consistently.
- Improved closer productivity processes allowing several closers to move into top producer status in first six months.
- Partnered with sales and processing to improve end to end process with team area being most improved within site.
- Decreased aged pipeline by 50% in 6 weeks and increased closing production in turn.
- Pipeline roll to date was 85% or above with 88% loyalty.
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Built strong relationships with customers through positive attitude and attentive response
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Executive Administrative Assistant / Specialist
Verizon
11.1999 - 11.2008
- Hired and managed temporary secretarial staff
- Only Administrative Assistant to date to be nominated and win President’s Circle Award for excellence.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calendars for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized and updated schedules for executives
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA05.2008
Skills
- Restraint Techniques
- Basic Animal Care
- Medication Administration
- Client Education
- High-Pressure Environments
Timeline
Closer
Home Point Financial
03.2020 - 04.2023
Loan Administration Manager, Team Lead
Wells Fargo
05.2010 - 10.2018
Executive Administrative Assistant / Specialist
Verizon
11.1999 - 11.2008
Associate of Applied Science - Criminal Justice
Kaplan University
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