Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Boostrom

Rockland,MA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

4
4
years of professional experience

Work History

Interim Store Manager

Dicks Sporting Goods Distribution Center
Medford, MA
06.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.

Assistant Manager

Dicks Sporting Goods Distribution Center
Plymouth, MA
09.2022 - 06.2024
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Assistant Manager

Walmart
Plymouth, MA
07.2020 - 08.2022
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Education

GED -

Massasoit Community College
Brockton, MA
06-2003

Skills

  • Operations Management
  • Supply Ordering
  • Operational budgeting
  • Budget Administration
  • Store operations oversight
  • Competitor Monitoring
  • Talent Recruitment
  • Employee Training
  • Shift Scheduling
  • Store Merchandising
  • Loss Prevention
  • Customer Service Management
  • Risk Management
  • Payroll Management
  • Retail Inventory Management

Timeline

Interim Store Manager

Dicks Sporting Goods Distribution Center
06.2024 - Current

Assistant Manager

Dicks Sporting Goods Distribution Center
09.2022 - 06.2024

Assistant Manager

Walmart
07.2020 - 08.2022

GED -

Massasoit Community College

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Shawn Boostrom