Shawn Bowen
Seattle,WA
Summary
- 10+ years of customer service experience in diverse industries
- Assisted in generating revenue exceeding $30,000 within a two-week period while employed at an agency
- With more than 1 year of experience in client consultations, I've successfully boosted revenue through strategic interactions and tailored solutions
- Proven track record of working with teams of 5+ people
- Experience analyzing consumer and marketing data to improve user experience and reach new customer segments
- Completes tasks efficiently and accurately while effectively managing multiple projects at once
Overview
10
10
years of professional experience
Work History
Social Venture Plan Competition
Seattle Pacific University | SBGE
Seattle, WA
03.2023 - 04.2024
- The Social Venture Plan Competition challenges student teams to develop ventures addressing social issues with sustainable business models. Industry experts evaluate projects, with top teams awarded cash prizes after live pitches on campus
- Collaborated with a team of five others to establish Freya, an innovative venture in the maternity wear sector, by developing comprehensive financial projections
- Worked closely with the team to create detailed financial models, including revenue forecasts, expense projections, and cash flow analysis, ensuring the financial viability of Freya's business model
- Conducted market research and analysis to inform financial decisions, identifying key trends and opportunities in the maternity wear industry
- Established potential partnerships with suppliers and logistics providers to optimize inventory management and reduce costs, enhancing Freya's competitiveness in the market
- Developed robust logistics and distribution processes, including order fulfillment, shipping, and returns management, to provide exceptional service to Freya's customers while maintaining operational efficiency
Crew Member
Trader Joe's
Seattle, WA
01.2023 - Current
- Provide exceptional customer service by warmly greeting and assisting customers in a professional and positive manner
- Accurately and efficiently operate the cash register, ensuring all cash transactions are handled with precision and attention to detail
- Ensure the store is organized, clean, and well-stocked by diligently stocking shelves and maintaining a high level of cleanliness and orderliness
- Acquire in-depth knowledge of our products and share that knowledge with customers to enhance their shopping experience
- Collaborate with team members to achieve store goals by communicating effectively and working together cohesively
Manager & Lead Photographer
Ventrait
Seattle, WA
09.2021 - 05.2022
- Plan and execute photo shoots, collaborating with creative directors, art directors, and other professionals to develop concepts and creative briefs
- Use a variety of photographic techniques and equipment to produce high-quality images, including lighting, composition, and post-processing
- Edit and retouch photographs using software such as Adobe Photoshop and Lightroom
- Organize and maintain a digital asset library, including raw files, edited images, and metadata
- Collaborate with other departments to ensure visual consistency across all media channels
Group Care Counselor
Secret Harbor
Burlington, WA
04.2019 - 07.2021
- Developed and implemented individualized care plans for over 8+ individuals in collaboration with case managers, therapists, and other professionals
- Provide direct care to children and youth, including assistance with daily living activities, meal preparation, and transportation
- Use trauma-informed care practices to help children and youth manage their emotions, cope with stress, and develop healthy relationships
- Build positive relationships with children and youth, providing emotional support and guidance as needed
- Maintain accurate documentation of services provided, progress notes, and incident reports
- Participate in training and professional development activities to enhance skills and knowledge
Program Event Coordinator
Skagit Valley College
Mount Vernon, WA
09.2018 - 05.2019
- Plan, coordinate, and execute campus-wide events and programs, including orientation, workshops, guest speaker presentations, and other events
- Create event marketing materials, including promotional flyers, social media posts, and email campaigns
- Manage event logistics, including venue selection, equipment rental, catering, and transportation
- Work with campus departments to ensure compliance with college policies and procedures, including health and safety regulations
- Evaluate event success using metrics such as attendance, participant feedback, and cost analysis
Mail Carrier
Skagit Valley College
Mount Vernon, WA
09.2016 - 05.2019
- Deliver mail and packages to assigned routes in a timely and accurate manner
- Sort incoming and outgoing mail for efficient distribution
- Ensure the safe handling and delivery of sensitive or fragile items
- Maintain organized delivery records and logs
- Provide excellent customer service by responding to inquiries and resolving delivery issues
- Work independently with minimal supervision
Facilities Maintenance Specialist
Skagit Valley College
Mount Vernon, WA
05.2016 - 08.2016
- Conduct regular inspections to identify potential problems and ensure compliance with safety regulations and standards
- Troubleshoot and resolve issues related to building and facility maintenance
- Coordinate with other departments and vendors to schedule repairs, maintenance, and upgrades
- Maintain accurate records of maintenance activities, including repairs and replacements, scheduled maintenance, and inventory of supplies and equipment
- Provide guidance and support to other maintenance staff as needed
Paintball Referee
Paintball Station
Mount Vernon, WA
04.2014 - 04.2016
- Inspected, maintained and repaired equipment for paintball players.
- Enforced safety rules to ensure a safe environment for all participants.
- Organized and managed teams of up to 20 paintball players.
- Provided instruction on proper use of equipment and strategies for game play.
- Verified that all players had valid waivers before allowing them to participate in games.
Education
Bachelor of Arts - Business Administration, Management
Seattle Pacific University
Seattle, WA01-2025
Bachelor of Arts - Business Administration, Management
Western Washington University
Bellingham, WA01-2021
Associate of Applied Science - Criminal Justice
Skagit Valley College
Mount Vernon, WA05.2019
Money Management
Northwest Career & Technical Academy
Mount Vernon, WA05.2014
Industrial Engineering
Northwest Career & Technical Academy
Mount Vernon, WA05.2014
Programming Skills & Computer Games
Northwest Career & Technical Academy
Mount Vernon, WA 05.2014
Skills
- 2019 MOS Excel Certification
- Tableau Software
- RapidMiner Studio
- Business Analytics
- Adobe Cloud
- Digital asset management
Accomplishments
Jordan L Crouch Scholarship
The School of Business, Government, and Economics at Seattle Pacific University awards undergraduate scholarships and special end-of-year awards to students who exemplify excellence in their respective field of study. All are made possible by generous donations from alumni, businesses, and friends of the School of Business, Government, and Economics.
Gwendolyn & Janet Koch Scholarship
The School of Business, Government, and Economics at Seattle Pacific University awards undergraduate scholarships and special end-of-year awards to students who exemplify excellence in their respective field of study. All are made possible by generous donations from alumni, businesses, and friends of the School of Business, Government, and Economics.
Timeline
Social Venture Plan Competition
Seattle Pacific University | SBGE
03.2023 - 04.2024
Crew Member
Trader Joe's
01.2023 - Current
Manager & Lead Photographer
Ventrait
09.2021 - 05.2022
Group Care Counselor
Secret Harbor
04.2019 - 07.2021
Program Event Coordinator
Skagit Valley College
09.2018 - 05.2019
Mail Carrier
Skagit Valley College
09.2016 - 05.2019
Facilities Maintenance Specialist
Skagit Valley College
05.2016 - 08.2016
Paintball Referee
Paintball Station
04.2014 - 04.2016
Bachelor of Arts - Business Administration, Management
Seattle Pacific University
Bachelor of Arts - Business Administration, Management
Western Washington University
Associate of Applied Science - Criminal Justice
Skagit Valley College
Money Management
Northwest Career & Technical Academy
Industrial Engineering
Northwest Career & Technical Academy
Programming Skills & Computer Games
Northwest Career & Technical Academy
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