Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candi Reynolds

Amelia Court House,VA

Summary

Dynamic customer service professional with a proven track record at WestCreek, excelling in client relationship management and effective communication. Adept at resolving inquiries and enhancing customer satisfaction, I leverage data management expertise to streamline processes and foster long-term connections. Committed to delivering exceptional service in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

WestCreek
01.2018 - 01.2019
  • Assured superior customer experience by addressing concerns and resolving issues promptly.
  • Built long-term customer relationships through effective communication and support.
  • Managed diverse customer service and administrative tasks to enhance issue resolution efficiency.
  • Directed calls to appropriate individuals and departments based on customer needs.
  • Operated communications equipment to maintain seamless connectivity and service delivery.
  • Verified financial data accuracy to uphold organizational standards.
  • Handled substantial daily paperwork while coordinating with accounting on invoicing and shipping matters.
  • Asked open-ended questions to thoroughly assess customer needs and improve service outcomes.

Lead Supervisor

Cleaning by Carolyn
01.2010 - 01.2018
  • Managed staff of 2-3, ensuring adherence to company cleaning standards.
  • Handled customer requests, maintaining high levels of service satisfaction.
  • Coordinated scheduling and task assignments for optimal workflow.
  • Enforced company policies while negotiating conflicts in a fair manner.
  • Maintained inventory and supplies to support operational efficiency.
  • Inspected job sites for thoroughness and cleanliness, promoting quality standards.
  • Cultivated strong relationships with clients and team members to enhance collaboration.
  • Drove to job sites daily, demonstrating commitment to project execution.

Cashier

Walgreens
01.2006 - 01.2008
  • Capable of opening and closing.
  • Communicate well with the customers about products.
  • In charge of answering phones.
  • Received payments in the form of cash and card.
  • Balanced cash drawer.
  • Handled customer complaints.

Lead Toddler Teacher

Child Time
01.2004 - 01.2008
  • Cared for four infants simultaneously for up to eight hours daily.
  • Managed daily schedules for activities and routines.
  • Conducted feedings and diaper changes efficiently.
  • Monitored behavior to promote positive interactions.
  • Supervised children during recess to ensure safety.
  • Communicated with parents regarding academic and behavioral concerns.
  • Provided tutoring support when necessary.
  • Opened and closed daycare facility as required.

Education

Beauty School -

Empire Beauty School
05.2025

High School -

Manchester High School
01.2004

Skills

  • Client relationship management
  • Effective communication
  • Ability to work under pressure
  • Child engagement skills
  • Data management expertise
  • Typing speed of 50 WPM
  • Customer service orientation
  • Filing and archiving systems
  • Payment processing proficiency
  • Customer account notation
  • Resolution of customer inquiries
  • Contract review and analysis

References

References available upon request.

Timeline

Customer Service Representative

WestCreek
01.2018 - 01.2019

Lead Supervisor

Cleaning by Carolyn
01.2010 - 01.2018

Cashier

Walgreens
01.2006 - 01.2008

Lead Toddler Teacher

Child Time
01.2004 - 01.2008

Beauty School -

Empire Beauty School

High School -

Manchester High School

Similar Profiles

CREATE PROFILE