Shawn Brennan
N Richland Hills ,TX
Summary
- Proven leader in security and customer service, adept at enhancing business continuity and incident response for companies like Copper Hills Ranch. Skilled in data protection and fostering customer relations, I've successfully aligned security measures with organizational goals, ensuring a safe environment for guests and employees while maintaining high customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Head of Security Operations /Auto Mechanic Technician
Copper Hills Ranch
11.2021 - 11.2023
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Customer Service Representative
Circle K
06.2023 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Head of Security Operations /Lead Fleet Mechanic
Rattle Snake Ranch
01.2016 - 11.2022
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Customer Service Representative
Tractor Supply
07.2016 - 04.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
GED -
Apollo High School
Simi Valley, CA03.2007
Skills
- Data protection
- Penetration Testing
- Application security
- Business Continuity
- Incident Response
- Event security
- Asset Protection
- Employee reviews
- Customer Relations
Vollunteer at Way Station Food Bank. Yucca Valley Ca
- Rode on donation truck as loader
- Unloaded Truck And separated food for storage
- Made food boxes for patrons
- Delivered boxes to vehicles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Circle K
06.2023 - 08.2023
Head of Security Operations /Auto Mechanic Technician
Copper Hills Ranch
11.2021 - 11.2023
Customer Service Representative
Tractor Supply
07.2016 - 04.2020
Head of Security Operations /Lead Fleet Mechanic
Rattle Snake Ranch
01.2016 - 11.2022
GED -
Apollo High School
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