Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Brophy

Marquette,MI

Summary

Motivated worker, with exceptional work ethic and communication ability and customer service. Dependable candidate to manage multiple priorities. Looking to gain more work experience especially in terms of helping other people.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
10.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Controlled line and crowd with quick, efficient service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Maintained regular and consistent attendance and punctuality.

Waitress

El Tajin Mexican Restaurant
07.2022 - Current
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Cashier/Head Food Runner

Pastrami Joe's Deli
07.2021 - 07.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Pre-PA

Northern Michigan University
Marquette, MI
05.2027

Skills

  • Reliable and Dependable
  • Hospitality service expertise
  • Conflict Resolution
  • Relationship Building
  • Cool Under Pressure
  • High Energy and Stamina
  • Team Leadership
  • Memory retention

Certification

  • Certified Barista, Starbucks - 12/16/23-02/24/24
  • Bartender License - 07/01/23-02/24/24

Timeline

Barista

Starbucks
10.2023 - Current

Waitress

El Tajin Mexican Restaurant
07.2022 - Current

Cashier/Head Food Runner

Pastrami Joe's Deli
07.2021 - 07.2022

Bachelor of Science - Pre-PA

Northern Michigan University

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Shawn Brophy