Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Shawn Brown

Great Bend,KS

Summary

A highly skilled and communicative Information Technology professional, bringing over 2 decades of knowledge to the table. Passion lies in leveraging technology to drive innovation and propel businesses forward. Eager to contribute expertise to a forward-thinking company that values growth and excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Systems / Database Administrator

Redbarn Pet Products LLC
Great Bend, KS
05.2023 - Current
  • Implemented network security measures to safeguard sensitive data and prevent unauthorized access
  • Managed database systems to ensure efficiency, accuracy, and proper organization of information
  • Executed backup and recovery procedures to protect valuable data from potential loss or corruption
  • Optimized performance tuning techniques to maximize system speed and enhance overall functionality
  • Installed various software applications and programs to support business operations and user needs
  • Troubleshooted complex issues related to network, database, and software functionality to resolve technical challenges efficiently
  • Planned and executed cable runs of CAT6 or Fiber
  • Successfully planned and executed new Access Control Systems and Security Cameras
  • Planned and executed new security policies to help tighten defenses against cyber-attacks
  • Managed more than 40 servers consisting of Linux and Windows OS based out of 3 different locations across US
  • Lead on-site Maintenance crew through various projects to maximize efficiency in production
  • Lead off-site vendor company with creation of new production building and QA Lab building
  • Migrated all Distribution Groups from on-prem Active Directory to Office 365 Cloud
  • Implemented and used backup systems like VEEAM and Acronis
  • Implemented Acronis Cyber Protect for web filtering and enforce company policy
  • Rebuilt Network Switch rack as side project to clean up and allow for more efficient troubleshooting
  • Rebuilt computer / Server / VM hardware as needed
  • Successfully planned and executed computer upgrades to users and to production floor
  • Managed 500 users world-wide both remote and on-site.
  • Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
  • Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
  • Successfully planned and implemented physical to virtual migrations for critical systems
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Configure VOIP phones using Nextiva and assigned to users
  • Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Maintained a secure IT environment through diligent patch management practices.
  • Reduced security vulnerabilities with consistent patch management and system updates.

Helpdesk Implementation Specialist

Predictive Insight
Caldwell, Idaho
03.2022 - 03.2023
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Deployed Print Management solutions to multi-million dollar companies.
  • Collaborated with overseas vendors to resolve complex issues with database management
  • Evaluated third-party vendors for compatibility with existing systems during integration planning phases.

IT Manager/Network Administrator

JW Marriott Nashville
Nashville, KS
05.2018 - 01.2022
  • Manage 35 servers for the hotel: bare metal and Hyper-V
  • Configured network equipment as needed with the growth of the hotel
  • Implemented new network security protocols to enhance the End User and Guest experiences
  • Installing new updates and basic troubleshooting on the API servers using CentOS
  • Expanded upon the existing technology built-in to the rooms to provide Guests with an enhanced experience
  • Back-end duties include: Setting up new users / removing separated users
  • Installing / troubleshooting printers
  • Creating Distribution lists
  • Reset user passwords as needed
  • Configuring VOIP phones
  • Computer repair / replacement
  • Using WebOS with the ExtremeNetworks switches to configure ports for new data drops
  • Soldering new cables to use with Audio/Visual needs
  • Implemented Mobile Device Management strategy for iPod Touches, iPads, and iPhones to ensure security
  • Troubleshooting infrastructure opportunities and creating reports
  • Utilizing Debian Linux as a ChromeCast server and troubleshooting opportunities with it
  • Created work Onboarding / Exiting techniques to streamline the process and reduce helpdesk tickets.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

Systems Administrator/Network Engineer

Marangoni Tyre
Gallatin, TN
02.2021 - 05.2021
  • Utilizing advanced skills with networking and pre-planning, implementing a complete overhaul of the current network infrastructure
  • Integrating new FortiGate firewalls and FortiSwitches
  • Setting up rules to increase productivity and system security
  • Created multiple redundancies throughout the network to ensure 100% uptime
  • Implemented new email securities and personal information securities to comply with GDPR standards
  • Installed new fiber-optic cabling and CAT6 horizontal cabling to new areas to increase range of networking
  • Installed virtual server cluster with ESXI and vSAN
  • Used VMWare for better stability and a completely virtualized environment with backups to Microsoft Azure
  • Working with Ubuntu Linux to securely move data from one ESXI host to another using Hashicorp Vault
  • Provide hardware and software support for current users on the network
  • Rebuilt GPO and security groups for file share systems
  • Migrated users from G-Suites to Microsoft Office 365 and provided professional training
  • Created a new VPN system to allow users to remotely work from home to increase productivity
  • Implemented asset tracking with Mobile Device Management and UEM
  • Migrate all systems from antiquated AS/400 ERP system to newer Microsoft Dynamics ERP system
  • Setup Microsoft SQL Standard and MySQL for production machines to run new trading.

Help Desk Technician

Uniguest
Nashville, TN
07.2016 - 03.2018
  • Over-the-phone helpdesk technician for evolving company
  • Troubleshoot computer, printer, software with minor network issues with given information
  • Worked with property vendors to diagnose network issues and implement resolutions
  • Configured software for both Windows and iMacs
  • Utilized Salesforce to troubleshoot issues and log helpdesk tickets to escalate as needed.

Network Administrator

Caliber Care+Transport
Nashville, TN
04.2016 - 07.2016
  • Complete rebuild of current infrastructure
  • Implemented new security policies using Mobile Device Management
  • Migrated end-users from G-Suites to Microsoft Office 365 and provided professional training
  • Integrated business accounts into Microsoft Azure for cloud-based applications and security
  • Created new GPO standard to ensure safety and security of the clients
  • Utilized Kali Linux to perform Penetration Testing
  • Provided new security solutions to better the experience for everyone.

Computer Information Systems Operator / Analyst

US Army
Fort Drum, NY
11.2004 - 08.2007
  • Build complete portable networks for Patrol Bases in undisclosed areas
  • Use of Active Directory to create new users and reset passwords
  • Perform DOD data wipes on computers that were no longer needed
  • Worked independently to replace a vast amount of laptops with updated versions in a narrow time frame
  • Completed satellite communications training to deploy satellite communications dish to Patrol Bases for NIPR/SIPR internet
  • Deploy secret communications tactics to ensure safety of troops and civilians
  • Using CLI to configure CISCO switches for use on Patrol Bases as well as back at the Forward Operating Base
  • Implemented Chip and Pin security measures within our Battalion.

Education

Bachelor's - Information Technology Digital Investigations

American InterContinental University-Online
Online
06.2020

Associate - Computer Information Systems Network Administration

ITT Technical Institute-Nashville
Nashville, TN
07.2016

High school diploma - General Studies

Pretty Prairie High School
Pretty Prairie, KS
05.2001

Skills

  • Networking: Network Administration / Engineering, Firewalls, Cisco, FortiGate, Extreme Networks, Aruba, Cabling, WAN / LAN, VOIP, Microsoft Azure, Disaster Recovery Planning, vCenter, Penetration Testing, Network Monitoring, Exchange Server 2013
  • Tools: Active Directory, Hyper-V Manager, VMWare, ESXI, PowerShell, Visual Studio, Visio, Remote Desktop, SCCM, Mobile Device Management
  • Languages: Python, JavaScript, CSS, HTML, Visual Basic, C
  • Software Proficiencies: Microsoft Office, G-Suites, LibreOffice, Microsoft Exchange
  • Database: MySQL, Microsoft SQL Standard, Microsoft Access, SalesForce AWS
  • Operating Systems: Windows 10 - Windows 11, iOS, Debian Linux, Windows Server 2008 R2 - 2022, Ubuntu
  • Hardware Proficiencies: Cabling, Network Infrastructure, computer repair (Windows / MAC), mobile device repair, server repair
  • Disaster Recovery
  • Linux Operating System
  • Running backups
  • Systems administration
  • Implementing security measures

Certification

  • CompTIA A+
  • CompTIA Network+

Military Service

United States Army, E4

Timeline

Systems / Database Administrator

Redbarn Pet Products LLC
05.2023 - Current

Helpdesk Implementation Specialist

Predictive Insight
03.2022 - 03.2023

Systems Administrator/Network Engineer

Marangoni Tyre
02.2021 - 05.2021

IT Manager/Network Administrator

JW Marriott Nashville
05.2018 - 01.2022

Help Desk Technician

Uniguest
07.2016 - 03.2018

Network Administrator

Caliber Care+Transport
04.2016 - 07.2016

Computer Information Systems Operator / Analyst

US Army
11.2004 - 08.2007

Bachelor's - Information Technology Digital Investigations

American InterContinental University-Online

Associate - Computer Information Systems Network Administration

ITT Technical Institute-Nashville

High school diploma - General Studies

Pretty Prairie High School

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Shawn Brown