Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shawn Bruner

Nashville,TN

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding profit margins. Adaptive and deadline-oriented, a team player who consistently executes, and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational oversight.


Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Sedona Taphouse
01.2018 - 05.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes. including P&L statements to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions such as monthly wine dinners, weekly guest specials, implementing a separate private dining room, and weekly charity nights profiting a new local charity each month.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Launched new menu and beverage items to keep the offerings fresh and seasonal, resulting in increased sales.
  • Ensured compliance with all health department regulations as well as company policies and procedures while maintaining consistent health score >96 for the restaurant and 100 for the bar.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Manager/General Manager of Operations

Carrabas
03.2011 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Shift Lead/Multi-Position

Margaritaville
02.2012 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Responsible for handling social media content including Google and Yelp reviews.

Education

High School Diploma -

Goddard High School
Goddard, KS

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Cost analysis and savings
  • Training and coaching
  • Inventory Control
  • Employee Scheduling
  • P&L Management
  • Project and Facility Management
  • Workflow Planning
  • Performance Evaluations

Certification

  • SERVSAFE certification
  • ABC License

References

  • Alissa Harb, Senior Content Manager and Editor for StyleBlueprint Magazine, (P) 865-256-5692
  • Steve Arnold, 3 Star Lieutenant General in the US Army, (P) 706-273-0273
  • Mike Huddleston, owner of Protech Industries, (P) 865-776-1460
  • Brian Thebaub, Major/Company Commander US Special Forces, 5th Group, (P) 931-305-9145
  • Sarah Fishel, Assistant General Manager at Sedona Taphouse, (P) 865-719-5912


Timeline

General Manager

Sedona Taphouse
01.2018 - 05.2024

Shift Lead/Multi-Position

Margaritaville
02.2012 - 03.2016

Manager/General Manager of Operations

Carrabas
03.2011 - 01.2018

High School Diploma -

Goddard High School

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Shawn Bruner