Shawn Buboltz
Harris
Summary
To further my career with an established leader in the machine tool industry. Utilizing my strong background in technical knowledge and leadership skills.
Overview
26
26
years of professional experience
Work History
VP of Technical Services
Matsuura Machinery
01.2020 - 07.2025
- Executive Leadership – Provided strategic direction and leadership across service and engineering departments to drive organizational growth
- Stakeholder Relationship Management – Built and maintained strong partnerships with customers, vendors, regulators, and community leaders
- Strategic Planning & Execution – Collaborated with executive leadership to define long-term goals and implement company-wide initiatives
- Cross-Functional Team Leadership – Directed multidisciplinary teams to successfully deliver large-scale, high-impact projects
- Organizational Development – Motivated and mentored staff to build high-performing teams aligned with business objectives
- Customer-Centric Operations – Ensured service and engineering teams delivered consistent, high-quality customer experiences
- Project Portfolio Management – Oversaw planning, execution, and delivery of complex service and engineering programs
- Change & Transformation Leadership – Drove continuous improvement through process innovation and cultural alignment
- Operational Excellence – Increased efficiency through strategic process optimization and resource alignment
- Regulatory & Compliance Oversight – Ensured all operations adhered to industry regulations and safety standards
Director of Technical Services
Matsuura Machinery
04.2018 - 01.2020
- Technical Services Strategy – Provided expert input on service and engineering strategies during executive-level planning and reviews
- Operational Process Improvement – Revamped legacy systems and workflows to improve departmental efficiency and service quality
- Cost Optimization – Reduced operational expenses through strategic vendor management and process consolidation
- Cross-Functional Leadership – Partnered with engineering, manufacturing, and sales teams to deliver high-impact technical initiatives
- Service & Engineering Integration – Bridged service operations with engineering teams to ensure rapid issue resolution and product feedback loops
- Project Execution – Oversaw successful rollout of complex technical projects involving new equipment, upgrades, and automation
- Vendor & Supplier Management – Negotiated vendor agreements to secure favorable terms without compromising quality or support
- Quality Assurance – Maintained strict standards for machine performance, customer satisfaction, and internal service metrics
- Team Leadership & Development – Directed and mentored multidisciplinary teams including field service, design, and applications engineers
- Executive Communication – Delivered data-driven reports and recommendations to senior leadership to guide organizational decisions
Service Manager
Matsuura Machinery
06.2016 - 04.2018
- Customer Service & Issue Resolution – Resolved customer complaints promptly and professionally, fostering long-term client relationships
- Client Communication – Engaged with customers to assess service needs and deliver tailored CNC solutions
- Escalation Management – Handled complex or escalated service issues with diplomacy, converting challenges into customer retention opportunities
- Team Leadership & Training – Hired, trained, and supervised service technicians to ensure high performance and technical excellence
- Service Operations Management – Oversaw daily field service activities, scheduling, and resource allocation to meet operational goals
- Technical Expertise – Deep knowledge of CNC systems, including installation, diagnostics, and repair of 3-, 4-, and 5-axis machines
- Process Improvement – Identified and implemented workflow efficiencies to reduce downtime and increase customer satisfaction
- Interdepartmental Coordination – Collaborated with sales, engineering, and logistics teams to ensure seamless service delivery
- Performance Monitoring – Set team KPIs, monitored performance metrics, and coached staff to exceed service benchmarks
- CRM & Service Tools – Proficient in using service management platforms (e.g., Salesforce, SAP, or equivalent) for ticketing and customer tracking
Service Engineer
Matsuura Machinery
03.2013 - 06.2016
- CNC Machine Installation & Repair – Expertise in 3-, 4-, and 5-axis milling machines
- Spindle Diagnostics & Repair – Precision repair of high-speed and high-torque spindles
- 5-Axis Geometry Calibration – Kinematic setup, trunnion alignment, and error compensation
- Preventive & Predictive Maintenance – Scheduling and execution of maintenance protocols
- Control Systems – Fanuc and Siemens CNC controls
- Mechanical & Electrical Troubleshooting – In-depth fault diagnosis and component-level repair
- Technical Documentation – Ability to read blueprints, schematics, and service manuals
- Customer Training & Support – Conducted distributor and end-user service training
- Travel & Field Work – Extensive experience with domestic and international service travel
Maintenance Manager
Mape
01.2012 - 01.2013
- Manage maintenance staff
- Establish a preventive maintenance program
- Maintain all machine tools and building maintenance
Maintenance Manager
Continental Hydraulics
01.2010 - 01.2012
- Manage maintenance and contractor staff
- Maintain all machine tools, forklifts, and minor building maintenance
- Implement “Lean Manufacturing” practices
Production Supervisor
Reviva Inc
01.2000 - 01.2010
- Managed 60 production employees
- Implement “Lean Manufacturing” practices
- Implement training program for new employees
- Designed alternative assembly processes to improve production, quality and cost.
Education
United Stated Coast Guard
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Client relationship building
- Strategic planning
- Customer service
- Risk management
- Training and mentoring
Timeline
VP of Technical Services
Matsuura Machinery
01.2020 - 07.2025
Director of Technical Services
Matsuura Machinery
04.2018 - 01.2020
Service Manager
Matsuura Machinery
06.2016 - 04.2018
Service Engineer
Matsuura Machinery
03.2013 - 06.2016
Maintenance Manager
Mape
01.2012 - 01.2013
Maintenance Manager
Continental Hydraulics
01.2010 - 01.2012
Production Supervisor
Reviva Inc
01.2000 - 01.2010
United Stated Coast Guard
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