Shawn Bucklew
Grand Prairie,TX
Summary
Well-qualified sales / customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Realtor
JP AND ASSOCIATES
01.2013 - Current
- JP and Associates is a fast-growing real estate brokerage firm
- The Realtor plays a critical role in expanding the firm's reach and enhancing profitability through strategic client management and sales strategies
- Team Development: Mentored and empowered a team of agents to surpass daily, weekly, and monthly sales targets, fostering a competitive, results-driven environment that prioritized client satisfaction and revenue generation
- Client Acquisition: Expanded client base by 40% by deploying strategic marketing plans that addressed prospective buyers and sellers' concerns, presenting tailored solutions to their unique real estate challenges
- Negotiation and Sales Closure: Boosted sales closure rates through astute negotiations and advising clients on appropriate payment plans; prioritized affordability and desire, allowing clients to acquire homes that met their aspirations
- Market Research: Led market research initiatives to inform pricing strategies, subsequently driving a growth in profit margins; provided insightful recommendations for price markups, balancing client affordability and firm profitability
- Marketing Strategy: Utilized client-centered advertising to increase clientele, formulating ads based on prospective customers' specific needs and desires, demonstrating the firm's commitment to providing tailored real estate solutions.
AEP
OPENDOOR
01.2021 - 01.2023
- Opendoor is a leading online real estate platform, streamlining the home buying and selling process
- The Agent Experience Partner is pivotal in enhancing client satisfaction and accelerating transactions, serving as a reliable conduit between agents and the company
- Relationship Building: Personally engaged with 40+ agents monthly to forge solid relationships, gain insight into client necessities, and establish a mutual understanding; personalized approach fostered trust and facilitated the comprehension of client needs
- Process Guidance: Acted as the primary guide for agents navigating Opendoor's comprehensive home buying and selling process; provided consistent, clear communication, and strategic assistance, ensuring a seamless, user-friendly experience
- Transaction Management: Oversaw 30-40 transactions monthly, ensuring that agent needs were met promptly; protected critical timelines, ensuring smooth operations and reduced delays in this dynamic real estate environment
- Collaborative Improvement: Collaborated with high-performance teams to refine tools, processes, and agent experiences; facilitated an environment of continuous improvement, enhancing client satisfaction and streamlining operations
- Key Achievements Closed over 300 transactions in 2022, securing a top position in volume and revenue generation, exemplifying commitment to high-performance standards and acute understanding of the real estate market.
Mortgage Liquidation Negotiator
JP MORGAN CHASE
01.2010 - 01.2013
- JP Morgan Chase drives financial prosperity through advanced mortgage banking solutions
- Mortgage Liquidation Negotiators ensured beneficial pricing agreements, boosting company-client satisfaction.
Sales Supervisor
HOTELS.COM
01.2008 - 01.2010
- Hotels.com is dedicated to simplifying hotel bookings, ensuring a seamless, customer-centric experience
- Sales Supervisors fostered an engaging work environment, enhancing productivity, and client retention.
Customer Service Supervisor
HOTELS.COM
01.2005 - 01.2008
- Customer Service Supervisors maintained brand integrity, resolving customer issues promptly and efficiently.
Insurance Agent
NATIONAL AGENTS ALLIANCE
01.2002 - 01.2004
- National Agents Alliance provides comprehensive insurance solutions, safeguarding clients against life's uncertainties
- Insurance Agents advocated for the client's security, offering tailored insurance packages.
High School Sales Representative
ITT TECHNICAL INSTITUTE
01.1999 - 01.2002
- ITT Technical Institute is committed to promoting quality education, preparing students for their future careers
- High School Sales Representatives bridged the gap between potential students and their academic aspirations.
Education
Associate of Science in Business Administration -
Austin Community College
Austin, TXSkills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Negotiation
- Database Management
- Sales negotiation
- Social Media Marketing
- Market Research
References
Available Upon Request
Timeline
AEP
OPENDOOR
01.2021 - 01.2023
Realtor
JP AND ASSOCIATES
01.2013 - Current
Mortgage Liquidation Negotiator
JP MORGAN CHASE
01.2010 - 01.2013
Sales Supervisor
HOTELS.COM
01.2008 - 01.2010
Customer Service Supervisor
HOTELS.COM
01.2005 - 01.2008
Insurance Agent
NATIONAL AGENTS ALLIANCE
01.2002 - 01.2004
High School Sales Representative
ITT TECHNICAL INSTITUTE
01.1999 - 01.2002
Associate of Science in Business Administration -
Austin Community College
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