Summary
Overview
Work History
Education
Skills
Targetjobtitle
Languages
References
Timeline
Generic

Shawn Bucklew

Grand Prairie,Texas

Summary

Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, implementing pricing models and revealing customer needs to deliver solutions.

Overview

20
20
years of professional experience

Work History

Realtor

JP AND ASSOCIATES
Arlington, TX
06.2023 - Current
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Attended industry events such as conferences or seminars related to real estate topics.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Recruited and trained new employees

AEP

OPENDOOR
Dallas, Texas
10.2021 - 05.2023
  • Personally engaged with agents monthly to forge solid relationships, gain insight into client necessities, and establish a mutual understanding; personalized approach fostered trust and facilitated the comprehension of client needs
  • Acted as the primary guide for agents navigating Opendoor's comprehensive home buying and selling process; provided consistent, clear communication, and strategic assistance, ensuring a seamless, user-friendly experience
  • Personally engaged with agents monthly to forge solid relationships, gain insight into client necessities, and establish a mutual understanding; personalized approach fostered trust and facilitated the comprehension of client needs
  • Oversaw 30-40 transactions monthly, ensuring that agent needs were met promptly; protected critical timelines, ensuring smooth operations and reduced delays in this dynamic real estate environment
  • Collaborated with high-performance teams to refine tools, processes, and agent experiences; facilitated an environment of continuous improvement, enhancing client satisfaction and streamlining operations
  • Key Achievements: Closed over 300 transactions in 2022, securing a top position in volume and revenue generation, exemplifying commitment to high-performance standards and acute understanding of the real estate market

Realtor

Keller Williams
Arlington, TX
05.2013 - 10.2021
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Attended industry events such as conferences or seminars related to real estate topics.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Recruited and trained new employees

Mortgage Liquidation Negotiator

JP MORGAN CHASE
Lewisville, TX
09.2010 - 04.2013
  • Monitored delinquent accounts, investigated payment histories, and identified potential solutions to prevent foreclosure.
  • Developed strategies to manage delinquent loans, reduce losses, and maximize recoveries on defaulted mortgages.
  • Assessed loan default risk and determined appropriate course of action.
  • Reviewed mortgage loan documents for accuracy and completeness.
  • Provided customer service support by responding to inquiries from borrowers regarding their loans in default.
  • Managed a portfolio of high-risk mortgages through all stages of delinquency and default resolution processes.
  • Prepared reports for management summarizing status of active defaults and collection activities.
  • Processed payments received from borrowers in accordance with internal policies and procedures.
  • Advised customers on available options for resolving their delinquent mortgages.
  • Evaluated proposals submitted by borrowers seeking loan modifications or other alternative loss mitigation options.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Negotiated repayment plans with borrowers in order to bring their accounts current or avoid foreclosure proceedings.

Sales Supervisor

HOTELS.COM
Arlington, TX
03.2005 - 09.2010
  • Managed sales team of twenty to twenty-five agents, setting performance goals and strategies for attaining objectives.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Created monthly reports on regional sales performance and presented to upper management.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Developed incentive programs for top performing sales representatives.
  • Established clear expectations for quality control processes among staff members.
  • Utilized CRM software systems to track customer interactions.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company programs.
  • Recruited and trained new employees to meet job requirements.
  • Delivered consistent one-on-one and group training sessions to help improve skills and selling techniques.
  • Planned and coordinated staff training sessions for new and existing employees.

Education

Austin Community College
Austin, TX

Skills

  • Business Development
  • Leads generation
  • Property Marketing
  • Pricing negotiation
  • Inbound and Outbound Calling
  • Consultative Sales
  • Dispute Resolution
  • Process Optimization
  • Customer Relationship Management (CRM)
  • Sales Presentations
  • Sales Pipeline Management
  • Lead Generation

Targetjobtitle

Realtor

Languages

English, Native

References

Available Upon Request

Timeline

Realtor

JP AND ASSOCIATES
06.2023 - Current

AEP

OPENDOOR
10.2021 - 05.2023

Realtor

Keller Williams
05.2013 - 10.2021

Mortgage Liquidation Negotiator

JP MORGAN CHASE
09.2010 - 04.2013

Sales Supervisor

HOTELS.COM
03.2005 - 09.2010

Austin Community College

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Shawn Bucklew