Shawn Bukofsky
Port Reading
Summary
Accomplished Funeral Director with a proven track record at Gerity & Chubenko Funeral Homes, adept in compassionate communication and regulatory compliance. Expert in mortuary operations and embalming techniques, consistently enhancing client satisfaction through empathetic service and meticulous care. Demonstrated leadership in managing teams and streamlining operations to exceed service delivery standards.
Overview
19
19
years of professional experience
Work History
Funeral Director
Gerity & Chubenko Funeral Homes
08.2012 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Conduct and manage all aspects of preparation of human remains for visitation, burial or cremation, adhering to strict standards of care.
- Maintain facility cleanliness, ensuring a welcoming environment for grieving families.
- Display highest level of professionalism and sensitivity when dealing with grieving family members.
- Manage all aspects of funeral arrangements and services for smooth and efficient service delivery.
- Arrange funeral/memorial services for grieving families to meet budget and memorialized their needs.
- Act as liaison between hospitals, physicians, coroner and members of clergy to coordinate final arrangements.
- Serve diverse clientele by offering a range of culturally and religiously appropriate services. Coordinate shipping human remains nationwide and international.
- Discuss pre-arranged funeral options and explained pricing to clients.
- Uphold legal compliance with local, state and federal regulations regarding burials, cremations, and embalming practices.
- Manage staff and over see all day to day functionality
Assistant Operations Manager
Iplay America
05.2011 - 06.2012
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined customer service protocols to boost satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
General Manager of Operations
Township of Woodbridge/United Skates Roller Rink
06.2006 - 05.2011
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed a staff of 70, which included scheduling, training and motivating staff to ensure a happy environment for guests.
- Maintained a clean, organized, safe environment to optimize presentation and enhance shopper experience.
- Monitored industry trends, staying informed about new developments.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Managed overall operation of the roller rink, entertainment area and ice skating rink.
Education
Associate of Applied Science - Mortuary Science
Mercer County College
West Windsor Township, NJ 05-2013
Skills
- Pricing structures
- Compassionate communication
- OSHA regulations
- Regulatory compliance
- Mortuary operations
- Licensed embalmer/funeral director in NJ and PA
- Sales and marketing
- Cremation services
- Grief counseling
- Floral design
- Notary public
- Customer education
- Empathetic
- Restorative art
- Body preparation
- Funeral planning
- Embalming techniques
Accomplishments
Middlesex & Somerset County Funeral Directors Association
Held position of:
Secretary 2017-2019
Vice President & Treasurer 2019-2021
President 2021-2023
During this period, myself and the other members of the executive board helped our members navigate issues that arose during the pandemic. Examples- PPE shortages, rules and regulation changes and any other announcements communicate from the state level.
Timeline
Funeral Director
Gerity & Chubenko Funeral Homes
08.2012 - Current
Assistant Operations Manager
Iplay America
05.2011 - 06.2012
General Manager of Operations
Township of Woodbridge/United Skates Roller Rink
06.2006 - 05.2011
Associate of Applied Science - Mortuary Science
Mercer County College
Similar Profiles
Scott SietsemaScott Sietsema
Licensed Funeral Director at Surls Funeral Homes And Sietsema Funeral HomeLicensed Funeral Director at Surls Funeral Homes And Sietsema Funeral Home
Mark AndersonMark Anderson
Multi-Craft Maintenance Technician at A.o. Smith Funeral Homes, Inc. Funeral HomeMulti-Craft Maintenance Technician at A.o. Smith Funeral Homes, Inc. Funeral Home
Ethan ScheppEthan Schepp
Vehicle Detailer & Snow Removal Operator at Schepp Family Funeral HomesVehicle Detailer & Snow Removal Operator at Schepp Family Funeral Homes
Jeremie ReyesJeremie Reyes
Retail Associate at HomeGoods, TJX CompaniesRetail Associate at HomeGoods, TJX Companies
Michael ManzoMichael Manzo
Retail Sales Manager at AT&TRetail Sales Manager at AT&T