Shawn Burnett
San Antonio,Texas
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
15
15
years of professional experience
Work History
STORE MANAGER
AUTOZONE
ST GEORGE, UTAH
07.2019 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves.
SERVICE MANAGER
HIGH DESSERT
HURRICANE, UTAH
04.2012 - 01.2019
- Communicated with customers in person and by phone to promote issue resolution and good customer service
- Delegated tasks to employees to effectively complete projects
- Resolved customer complaints quickly and effectively
- Coordinated with parts department to order necessary supplies for automotive services operations
- Investigated customer complaints regarding automotive services rendered promptly and professionally
- Maintained accurate records of all vehicle maintenance and repairs
- Prepared estimates based on labor hours required by job specifications prior to beginning any work
- Documented all work orders accurately in the computer system for tracking purposes
- Scheduled preventive maintenance services according to manufacturer's recommendations
- Evaluated technician performance regularly, providing positive reinforcement when appropriate
- Assisted in recruiting qualified technicians as needed to meet business demands
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
Commercial Parts Manager
Oreily's Auto Parts
St. George , UT
07.2009 - 04.2012
- Utilized software programs such as Microsoft Excel to track orders and analyze data for forecasting purposes.
- Maintained records of all purchases, returns, transfers, and other transactions related to commercial parts management.
- Provided technical support to customers regarding product installation and troubleshooting issues.
- Coordinated efforts between departments within the company in order to streamline delivery times for customers.
- Performed quality assurance checks on incoming shipments prior to stocking them in the warehouse.
Education
High School Diploma -
Kearns High School
Kearns, UT05-1984
Skills
- Inventory Management
- Staff Training
- Team Leadership
- Sales Expertise
- Time Management
- Sales Professional
- Manage Contracts
- Store Opening and Closing Procedures
- Product and Service Sales
- Operations Management
- Report Generation
- Team Development
- Employee Training
- Store operations oversight
- Loss Prevention
- Shift Scheduling
- Retail Inventory Management
- Store Merchandising
- Supply Ordering
- Talent Recruitment
- Customer Service Management
- Cash Management
Additional Information
US NAVY VETERAN
Timeline
STORE MANAGER
AUTOZONE
07.2019 - Current
SERVICE MANAGER
HIGH DESSERT
04.2012 - 01.2019
Commercial Parts Manager
Oreily's Auto Parts
07.2009 - 04.2012
High School Diploma -
Kearns High School
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