Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawn Burnett

Saint Paul,MN

Summary

Dynamic Store Manager with a proven track record at Five Below, excelling in inventory management and customer relations. Enhanced revenue through innovative merchandising strategies and effective team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that drives service excellence and operational efficiency.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

11
11
years of professional experience

Work History

Store Manager

Five Below
01.2022 - Current
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed inventory control, reducing stock discrepancies through effective monitoring systems.
  • Trained and mentored staff, fostering a collaborative team environment to enhance service delivery.
  • Implemented sales strategies that increased revenue by improving product placement and promotions.
  • Conducted regular performance evaluations, providing constructive feedback to support employee development.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly to maximize profitability.
  • Oversaw compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Merchandise Manager

Five Below
09.2020 - 01.2022
  • Directed inventory management and replenishment strategies to optimize stock levels.
  • Collaborated with cross-functional teams to drive promotional initiatives and maximize sales performance.
  • Analyzed market trends and customer preferences to inform product selection and merchandising strategies.
  • Implemented visual merchandising standards to enhance in-store presentation and customer engagement.
  • Trained and mentored team members on best practices for inventory control and product display techniques.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Security Officer

Garda Security
11.2019 - 09.2020
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to identify potential hazards and enforce compliance with safety policies.
  • Responded promptly to incidents, providing accurate reports for further investigation.
  • Assisted in implementing security protocols, enhancing overall safety measures within the facility.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Corporate Event Coordinator

Mall of America
04.2015 - 11.2019
  • Assisted in planning and executing corporate events, ensuring alignment with client objectives.
  • Coordinated logistics for event setup, including venue selection and vendor management.
  • Supported development of event materials, ensuring consistency with branding guidelines.
  • Collaborated with team members to streamline event processes and enhance attendee experience.
  • Maintained detailed project timelines to ensure all milestones were met prior to events.
  • Conducted post-event evaluations, gathering feedback to inform future improvements.

Education

High School Diploma -

Mackenziy
Detroit, MI
06-1990

Skills

  • Service excellence
  • Analytical problem-solving
  • Customer relations
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 4th quarter in company history by 2.5million in sales
  • Exceeded monthly store sales goals by 4 months in a row.
  • Supervised team of 20 staff members.

Timeline

Store Manager

Five Below
01.2022 - Current

Merchandise Manager

Five Below
09.2020 - 01.2022

Security Officer

Garda Security
11.2019 - 09.2020

Corporate Event Coordinator

Mall of America
04.2015 - 11.2019

High School Diploma -

Mackenziy

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