Shawn Busch
Jacksonville,FL
Summary
Dynamic professional with a proven track record at TD Auto Finance LLC, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adaptable and dependable, I thrive in fast-paced environments, consistently meeting deadlines while maintaining attention to detail. Passionate about continuous improvement and collaboration.
Overview
10
10
years of professional experience
Work History
Ops Associated 4
TD Auto Finance LLC.
Jacksonville, FL
02.2021 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Late Stage Collection
TD Auto Finance LLC.
Jacksonville, FL
08.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
TD Auto Finance LLC.
Jacksonville, FL
05.2018 - 08.2020
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Utilized Faw system to manage customer interactions and update records accurately.
- Assisted in training new team members on company protocols and systems.
- Processed returns and exchanges, ensuring compliance with company policies.
- Adapted quickly to changes in products and services, maintaining high service quality.
Salesperson
CarMax
03.2016 - 03.2018
- Engaged customers to identify needs and recommend appropriate vehicle options.
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer understanding.
- Managed customer inquiries through effective communication, ensuring timely follow-up and resolution of concerns.
- Collaborated with team members to streamline sales processes and improve overall customer experience.
Education
High School Diploma -
West Nassau High School
Callahan, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
Ops Associated 4
TD Auto Finance LLC.
02.2021 - Current
Late Stage Collection
TD Auto Finance LLC.
08.2020 - 02.2021
Customer Service Representative
TD Auto Finance LLC.
05.2018 - 08.2020
Salesperson
CarMax
03.2016 - 03.2018
High School Diploma -
West Nassau High School