Experienced and dedicated group home manager with a strong commitment to social and community compassion. Skilled in creating and maintaining highly productive environments while efficiently completing tasks. Demonstrated expertise in team leadership, operational management, and resident care coordination. Excellent communication, empathy, and problem-solving abilities contribute to smooth operations and positive outcomes for both residents and staff.
Overview
16
16
years of professional experience
Work History
Group Home Manager
Turner Powers AFC Home
Jackson, Michigan, United States
08.2009 - 02.2025
Personal care assistance
Medication management
Housekeeping management
Client transportation
Safety monitoring
Crisis management
Staff scheduling
Resident documentation
Policy and procedure implementation
Administrative duties
Resident support
Established and maintained relationships to meet community needs and avoid service duplication
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents
Provided direct supervision and support for staff members to ensure compliance with established policies and procedures
Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions
Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs
Responded quickly and appropriately to emergency situations by implementing safety measures when needed
Resolved concerns regarding staff, residents, and care to maintain standards throughout group home
Provided direct service and support by handling referrals for advocacy issues or resolving complaints
Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly
Determined organizational policies regarding program eligibility, requirements and benefits
Scheduled residents' appointment and provided transportation to physician and therapy visits
Provided crisis management interventions as needed to address behavioral issues in a timely manner
Implemented and evaluated staff, volunteer or training programs
Organized proper transportation for clients to and from appointments, educational and extracurricular activities
Maintained accurate records of client attendance, progress notes, medications, and incident reports